Why can’t I view the online store?
This e-commerce website requires the free Macromedia Flash Player 8. If you do not have the Flash Player 8 and wish to download the latest version, or you are unsure what version of Flash you are currently using, please click here. The minimum recommended screen resolution is 1024 X 768. The minimum recommended connection speed for dial-up modems is 56k.

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How do I print my ticket(s) at home?
Print@Home technology allows you to print your tickets from your computer printer and go straight to the gate at the park.

  • You must assign the name of the ticket holder to each Print@Home ticket before printing your tickets.
  • You will be asked to register each ticket after the purchase is complete by clicking on the Print@Home logo on the order confirmation screen.
  • If you do not know the name of the person(s) who will use the ticket(s), please wait to print the ticket(s).

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Why do I have to register each Print@Home ticket?
For security reasons, including deterring online fraud, each guest must show photo ID at the turnstiles matching the name that is printed on the ticket. Only young children without Student ID will be allowed entry without ID.

For organized groups only, tickets may be registered in the name of the group. The group leader may be asked for their photo ID.

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Can I change the registered name after a Print@Home ticket is printed?
It is not a problem if you have misspelled a name or need to change the name on a Print@Home ticket. Simply refer to your e-mail receipt and click the web link to the Print@Home site where you originally printed your tickets. Make the desired correction and reprint the ticket.

E-Commerce Technical Support is unable to the change names on tickets under any circumstances.

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What if I cannot print my ticket(s)?
Please be sure to read your email receipt for complete instructions.
If you have not yet assigned names and printed your tickets, please refer to your email receipt for instructions (which contains a link to the registration and printing page).

Please check your printer

  • Check to make sure your printer is plugged in, properly connected and turned on.
  • Make sure that all color and black ink cartridges contain ink and are working properly.
  • If you are not sure that you have ink, please print a test page such as an email or a photograph.

If you are still unable to print your tickets, please go to the Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. You will need to bring the following:

  • The credit card used to purchase your tickets.
  • Photo ID.
  • Your email receipt or your order confirmation number.

If you do not have your receipt or an order confirmation number, Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase your tickets.

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What if I lose my Print@Home ticket(s)?
If you have lost your tickets, please reprint your tickets by following the instructions in your email receipt. If you do not have an email receipt, please go to the Will Call/Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you.

You will need to bring the following:

  • The credit card used to purchase these tickets.
  • Photo ID.
  • Your email receipt or your order confirmation number.

If you do not have your receipt or an order confirmation number, Will Call/Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets.

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Can I pick up my Print@Home ticket(s) at the park?
A “will call” option is not available at this time; however, if you are unable to print your tickets, please go to the Will Call/Guest Relations Booth at the park on the day of your visit where they will be able to look up your order and print your tickets for you. You will need to bring the following:

  • The credit card used to purchase these tickets.
  • Photo ID
  • Your email receipt or your order confirmation number.

If you do not have your receipt or an order confirmation number, Will Call/Guest Relations staff will still be able to look up your order and print your tickets but you must have Photo ID and the credit card that was used to purchase these tickets.

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Do tickets have an expiration date?
Date specific tickets are valid only on the specific dates shown. Tickets and season passes without specific dates are valid during the current operating season.

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What is the refund policy for tickets?
Tickets, season passes and vouchers are non-refundable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase. The published Terms & Conditions state “no cancellations, refunds, rain checks or exchanges.”

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What if I made a mistake when ordering items from this site?
Please note:

  • Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online or at the gate.
  • The ecommerce technical support agents cannot process a refund under any circumstances.
  • If you made a mistake with the order, please contact the park directly. Please call Online Technical Support at 407.956.3549.

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I entered my ZIP code as requested, but received a message telling me I cannot purchase a season pass for the park I want. Why?
For security reasons with online purchases, your zip code must be within 300 miles of the park. If you live outside of that range, please purchase your pass directly from the park or select a nearby location.

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I can’t complete the order because I don’t know all of the information about the pass holder. What should I do?
You must have all of the information necessary to complete the order. If you do not have all of the information, you may purchase a pass directly from the park.

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How is my package shipped?
Orders may be shipped via First Class Mail, UPS Ground or UPS Expedited.

If you use a UPS ship method, no signature is required and UPS rerouting is not allowed. UPS may deliver up to 8:00 p.m. When you enter your billing information, estimated times of delivery will be provided. NOTE: A physical address must be used for the shipping address as UPS will not deliver to a P.O. Box.

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What if I made a mistake on my shipping address and I need to correct it?
Please contact e-commerce shipping at: shipping@accesso.com

Shipping department hours: Monday — Friday, 9am — 5pm Eastern Time.

The Shipping Department is closed most major public holidays.

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Can a change be made to the registered name of a ticket that has been shipped?
Yes, but this can only be done by the person who originally purchased the tickets and changing the registered name can only be done by Will Call/Guest Relations staff at the park. The purchaser must present photo ID and the ticket(s) at the Guest Relations Booth to make any changes.

e-Commerce Technical Support is unable to change names on tickets under any circumstances.

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I received my shipped tickets, but I can’t find them. What can I do?
The published Terms & Conditions state that tickets and season pass vouchers will not be replaced if lost, stolen or unused. In compliance with these terms, we are unable to cancel or refund your order. We may be able to reprint or reship your order if the tickets are unused. Please contact e-commerce shipping at: shipping@accesso.com

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Where can I use my season pass?
Your Wild Waves Theme Park season pass is only valid at Wild Waves Theme Park.

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How do I get my coupon book?
Pick up your season pass coupon book at the Season Pass processing building at the front gate.  Remember: your Season Pass must be presented to redeem coupons.

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What if I cannot find the help I need in the frequently asked questions?
eCommerce Technical Support is available by telephone 24 hours per day, 7 days per week.

Please note that e-commerce technical support agents cannot:

  • Provide park specific information such as hours of operation.
  • Provide detailed information about the entitlements associated with tickets and passes.
  • Provide detailed information about events.
  • Agents cannot approve or process refunds. Instead, please see the list of frequently asked questions regarding refund requests.

Please call 407.956.3549 for e-Commerce Technical Support.

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