FREQUENTLY ASKED QUESTIONS

Have questions about your visit to Wild Waves Theme & Water Park? Check out some of our most commonly asked questions below!

Can’t find your answer? Email us at info@wildwaves.com for assistance.

 

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SEASON PASS QUESTIONS

TICKET QUESTIONS

PARKING QUESTIONS

GROUP OUTING & EVENT QUESTIONS

FRIGHT FEST QUESTIONS

 

 

 GENERAL PARK QUESTIONS

 

 

 

Kids age 3 years old and under are FREE!

 

No, outside food and beverage is not allowed, with the exception of sealed plastic water bottles, empty reusable bottles, and baby food (milk, formula, and/or baby/toddler snacks). We do allow re-entry into the park if you would like to bring food to leave in your vehicle.

 

 

Is there a place that I can store my items while I’m enjoying the park?
Yes! We offer daily locker rentals for a fee. Lockers are available to rent in the water park by Konga Ice Cream and directly to the right of the front gate entrance. Visit any self-automated kiosk in either area to purchase a locker rental. Click here for locker rental prices (prices subject to change). Season Pass holders receive exclusive access to the Season Locker Pass, which gives you unlimited locker rentals all season long!

 

There are three conveniently located ATMs throughout the park. ATMs are available at the following locations:

- Front Gate Lockers (Just inside park entry to the right)
- Arcade (Water Park)
- Candy Factory (Theme Park)

 

MasterCard, Visa, American Express, and Discover cards are accepted with proper identification at all ticket booths, concession stands, and retail stores. Personal checks are not accepted. We also accept ApplePay and tap-to-pay at our retail locations.

 

Yes, small umbrellas are allowed. However, restrictions apply to where these items can be placed. No large umbrellas, tents, or pop ups are allowed. No exceptions will be made.

 

The Lost and Found office is located inside the water park to the left of the Surfside Giftshop office during the summer season. For Fright Fest, please visit the Guest Relations office by the front gate. If you have realized you lost something after leaving the park, please fill out an online Lost & Found item report with a description of your lost item(s). Our Lost & Found team will be in contact with you. Please note that Wild Waves Theme & Water Park and its employees are not responsible for any lost, stolen, or damaged items.

 

Guests who become separated from their party and seek assistance will be taken to the Lost & Found Office. Children should be instructed to ask the nearest team member for help in case they get lost. Team members are identified by Wild Waves Theme & Water Park name tags. We recommend that all groups decide on a meeting place, such as the Wild Thing, in the event they get separated. Please note that we are unable to page people in the park.

 

Guests with casts or braces will be restricted from riding certain rides where the cast or brace may present a hazard to the guest or others. If a cast is permitted on a ride, the cast must fit comfortably within the ride vehicle and not interfere with the required riding position or function of the restraint, if applicable. Please contact Guest Relations or email info@wildwaves.com for more information or if in doubt about your ability to safely experience a ride. Please note that guests with casts must be aware that participation on some attractions may worsen an existing injury. Read more and see restrictions on specific rides here.

 

There are many hotels surrounding the Park. Check out our Preferred Hotels!

 

In the event of rain, our attractions will remain open. If there is heavy rain, severe weather or lightning in the area, some rides may not be able to operate and guests will be asked to exit the water until the weather passes. In the event weather conditions cause all rides and attractions to close for a continuous 2 hours, a raincheck may be issued for admission on another day during the same operating season. Please present your receipt of purchase to Guest Relations, located next to the main entrance, to receive your ticket. Season Pass holders are not eligible for a raincheck. Once rides re-open, rainchecks will no longer be issued. No rainchecks will be issued if the park closes for the day due to weather during the last 60 minutes of the park operating day. We do not offer refunds.

 

At Wild Waves, the safety and well-being of our guests and team members has always been our top priority. We have specific, stringent sanitation protocols in place for every operating department.

All guest and team member high-touch points such as surfaces, railings, technology screens, handles and doors are sanitized throughout the day as per regular policy. Antibacterial soap and hand sanitizer stations are also available throughout the park.

In addition to the steps outlined above, we ask team members who are exhibiting cold or flu-like symptoms to stay home and contact their healthcare provider. The park follows guidance from local and state officials, as well as the Centers for Disease Control (CDC) and World Health Organization (WHO) on necessary health & safety protocols.

 

If you have questions about your ticket or Season Pass purchase, please contact us here and reference your order confirmation number.

 

CHAPERONE POLICY

SUMMER SEASON

Children 14 years of age and under must be accompanied by a supervising chaperone who is at least 15 years old.

 

FRIGHT FEST

Minors under 18 must be accompanied by a responsible adult (21+) to enter the park.

 

Please note that there is not an admission discount for chaperones.

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TICKET QUESTIONS

Printing your tickets is not required. Simply show the barcode from each admission ticket on your mobile device. You can access the barcode from your confirmation email at any time by clicking the "PRINT TICKETS" button. Please note, our scanners will not recognize screenshots, you must show the live ticket barcode.

 

You are able to print your admission ticket(s) from anywhere you can connect to your email and a printer. Open your confirmation email, and select the “PRINT TICKETS” button.

 

Season Passes and daily tickets are non-refundable as stated at the time of purchase. They are valid any regular operating day during the season. The policy also applies to non-admission related in-park or online purchases.

 

Please note that we do not offer refunds; before you make your final purchase, carefully review ALL of your selections. Please be sure you have selected the correct park (we're located in Federal Way, WA), and review the number and type of tickets selected before completing your purchase. The published Terms & Conditions state “no cancellations, refunds, rain checks or exchanges.” If you need further assistance, please email us at info@wildwaves.com or call the park directly at (253) 661-8000.

 

Yes. Daily admission tickets and Season Passes will expire at the end of the season in which they are purchased. Please see our park operating schedule for the last day of the operating season. This excludes if the features of your Season Pass include free benefits for the current year and the next season (like free parking or free Fright Fest for current season and next season). 

 

For park related questions, please call (253) 661-8000 and leave a message or email us at info@wildwaves.com. Due to high message volume, please do not do both.

 

If you are having technical difficulties, please call (405) 478-2522, ext 108. Technical Support Agents cannot provide park-specific information such as hours, events information, etc. In addition, Technical Support Agents cannot approve or process refunds or order changes under any circumstance.

 

Even if you're not participating in the theme and water park attractions, everyone in the park needs to purchase a ticket.

 

Yes, all guests age 4 and older require an admission ticket to enter the park.

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SEASON PASS QUESTIONS

 

For a limited time only, get a FREE upgrade to the Gold Season Pass when you purchase a Regular Pass!

 

Includes

 

I want to buy a Season Pass as a gift, but I don’t have all of their information. Can I still complete the order?

Yes! You can always insert placeholder information so that you can complete your order. Instruct the pass recipient to update their personal information when processing their Season Pass (getting photo taken and EZ-Band wristband issued). Please note that after processing, Season Passes are non-transferrable.

 

Yes. Daily admission tickets and Season Passes will expire at the end of the season in which they are purchased. Please see our park operating schedule for the last day of the operating season. This excludes if the features of your Season Pass include free benefits for the current year and the next season (like free parking or free Fright Fest for current season and next season).

 

A Gold Season Pass has free season parking and 25% off cabanas. A Platinum Season Pass has free season parking, season dining, and 50% off cabanas. Click here to compare passes.

 

 

 

*Promo codes for 2023 will be shared soon. Check back!

 

Season Passes and Daily Tickets are non-refundable as stated at purchase and will be valid any regular operating day in the season it was purchased. The policy also applies to non-admission related in-park or online purchases.

 

No, we only offer individual Season Passes. Each guest 4 years of age and older will need their own Season Pass, or single-day admission ticket, to enter the park. There is not a child price for Season Passes. Kids 3 and under are FREE!

 

Yes. On Saturdays and Sundays until 12 PM, Season Pass holders and their guests can use the Exit Gate to enter the park. Please note the Season Pass entrance is open on weekends only during the summer season and is closed during Fright Fest.

 

Season Pass holders can pick up their souvenir bottle at any concession stand. Scan your EZ-band wristband to redeem.

 

Your Dining Plan is valid for the entire season for which it is purchased. IMPORTANT: Activate Dining Plan at Guest Services next to main entrance before using.

 

Yes. We offer a Season Pass Locker Plan. It can be purchased online, at any ticket booth, or at Guest Services. The Locker Pass is available to Season Pass holders only and is for a standard size locker only.

 

To process your Season Pass, present your Season Pass voucher (on your phone or printed) at any front gate ticket booth. You are able to process your Season Pass any day the park is open or during Early Processing Days before the season begins, typically in May. Check our events page or Facebook to dates and details.

 

If you are renewing your Season Pass, make sure to save your EZ-band wristband and you will all set for the next season - no need to re-process! If you need assistance please visit Guest Relations, email info@wildwaves.com, or call (253) 661-8000.

 

No and no. A photo is taken of every Season Pass holder and is attached to their profile. We verify every pass on every visit to ensure it matches the listed passholder. If someone else tries to use your Season Pass, they will not be able to gain entry to the park, use any of your in-park coupons nor stored value in the park. Stolen Season Passes will be confiscated and held at Guest Relations.

 

Yes. Season Pass wristbands are required for park entry at all times. If you lose your EZ-Band wristband, you can replace it for $15 by visiting Guest Relations, located next to the front gate. If you forgot your EZ-Band at home, we can look up your Season Pass information for free one time at Guest Relations. If you forget a second time, look-ups include a fee of $5. If you forget a third time, you will need to purchase a replacement Season Pass wristband for $15.

 

Season Pass Parking is attached to an individual's photo and profile and is non-transferrable.

 

MyPass allows Season Pass holders to manage their Season Pass profile, view and track Season Pass coupons, and load money onto their EZ-Band wristband for in-park purchases.

 

After you process your Season Pass (you have your EZ-Band wristband), you will receive an email notification within 48 hours that will prompt you to create your MyPass profile with a username and password. As soon as you create and login to your MyPass account, all Season Passes that were processed with your email address will automatically be linked to your MyPass account for you to manage. If you do not receive an email prompting you to create an account, you can are able create one here. If you choose to create your account online through WildWaves.com, please have your Season Pass barcode or EZ-Band number ready.

 

If you have access to the Season Pass holder’s barcode or EZ-Band code, you are able to set up a MyPass account where you can manage their Season Pass profile, view and track Season Pass coupons, and load money onto their EZ-Band wristband for in-park purchases.

 

Yes. A Season Pass can exist/be linked to multiple MyPass accounts. For example, if both parents have separate MyPass accounts, they can have all children's passes added to each account.

 

You can add money (also called “Stored Value”) to your Season Pass EZ-Band wristband via your MyPass account. You can also add money by visiting Guest Relations or any front gate ticket booth. Stored value can only be used inside the park (not valid to purchase tickets, Season Passes, day/season parking, or any other add-ons). Stored value is valid at in-park retail and food locations. Outside park vendors and games are excluded.

 

All stored value that is left over on your EZ-Band at the end of the season will roll over to the following season. There are no refunds for on funds added to your EZ-Band, however the balance does not expire.

 

All Season Pass coupons are loaded onto your Season Pass EZ-Band when it is processed (photo taken and wristband issued). Manage your Season Pass profile, view and track Season Pass coupons, and load money onto your EZ-Band wristband by creating a MyPass profile.

 

To see which coupons you have used and which ones are available, log on to MyPass. While at the park, guests can inquire with any team member at a park register to look up their coupon benefits (includes front gate, retail, and foods team members).

 

Yes. All Season Pass coupons, free and discounted tickets have varied expiration dates; be sure to review your benefits carefully to ensure you don’t miss out! Create a MyPass profile to keep track. 

 

To use a Season Pass coupon, scan your EZ-Band wristband when checking out. Make sure to specify which coupon you want to use before your purchase is completed. There are no transaction adjustments or refunds after a transaction is complete.

 

Visit the Rentals office (located next to the Wave Pool under Sharkey's Bar) and present your EZ-Band wristband to receive a coupon code for your locker discount. Enter the code at the one of the locker kiosks. All locker coupons are valid for a one-time use only.

 

Yes. You can use multiple Season Pass coupons in the same day as long as the dates are valid and not expired. You can see your valid Season Pass benefits and coupons when you sign into your MyPass account.

 

At the front gate before scanning your Season Pass, specify to the team member that you would like to use your Bring-a-Friend ticket. They will scan your wristband to redeem. Please make sure to be clear which ticket you intend to use before scanning your wristband. Please note, Bring-a-Friend free tickets have varied expiration dates throughout the season. Please visit the Season Pass page for details.

 

Visit any ticket booth and tell the team member which Buddy Ticket you would like to use. Our team member will scan your EZ-Band wristband and provide you with a physical ticket for your friend to enter the park.

 

All payment plan payments are auto-billed. Payment dates are automatically selected during the checkout process and are based on the date you make your initial purchase. No payments can be made at the Park. Non-payment will result in automatic Season Pass suspension. Click here to visit the Payment Portal.

 

Yes. However, any non-payment will result in automatic Season Pass suspension.

 

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 PARKING QUESTIONS

 

Daily parking rates are per vehicle and enforced every operating day of the season. For parking prices, please visit the Parking page. Season Pass holders are able to add-on a Season Parking Pass to park for free all season long. Gold and Platinum Season Passes come with season parking included. Learn more.

 

No, there is a pick-up/drop-off area located at the entrance of the parking lot. Parking in this section is limited to 15 minutes. Please follow the sign and stay to the far left (next to the main road) for our pick-up/drop-off parking spots.

 

Overnight parking is not permitted.

 

Season Pass Parking is attached to an individual's photo and profile and is non-transferrable.

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GROUP OUTING & EVENT QUESTIONS

Do you offer discounts for groups?

Yes! We offer discounted tickets for groups starting at 15 or more. For more information, visit our Groups page.
 
I have a big party that I would like to take to the park. Do you offer large group or company outings?

Yes! Groups as small as 15 can enjoy discounted group admission to Wild Waves Theme & Water Park! We also offer accommodations for both large and small catered outings with three venues to choose from: Cascade Picnic Pavilions, VIP Party Deck, or the Lakeside Birthday Sun Deck.

 

Whether you’re visiting with a company, students, church group, or family and friends, we have options for groups of 15 to 5,000. Groups of 100 or more receive the best price! Visit our Groups for more details. Email us at sales@wildwaves.com or call (253) 661-8000 for inquiries.

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FRIGHT FEST PARK POLICIES

21+ CHAPERONE POLICY

Minors under 18 years old must be accompanied by a responsible adult (21+ yrs) with valid ID while in the park. One adult per 4 minors.

  

RESERVATIONS MAY BE REQUIRED

Season Pass & ticket holders may be required to make a reservation for their visit.

 

BAG POLICY

Only bags, including purses, backpacks, fanny packs within the dimensions of 8” x 5” x 2” are permitted as well as medical or diaper bags (child must be present). All bags are subject to be searched prior to entry. Outside food and beverage is not permitted, except for sealed bottles of water or guests with special dietary needs.

 

TICKETS ARE NON-REFUNDABLE

There is no re-entry to the park after 6 PM and there will be no guest admission into the park one hour prior to closing.

 

 

Wild Waves Theme & Water Park is a family environment. We reserve the right to remove guests from the park without a refund suspected of being under the influence of drugs, alcohol, or using profanity or obscene gestures. Wild Waves is a smoke-free park, which includes the use of vaping or any other type of open flame. All guests are subject to security screening prior to entering the park.

 


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