For Updates on Opening Day, Safety Guidelines, and Season Passes - Learn More Here
Have questions about your visit to Wild Waves Theme & Water Park? Check out some of our most commonly asked questions below!
Can’t find your answer? Email us at email@example.com for assistance!
We will only open our park when it is safe to do so. We are working on creative ways to complete our employee trainings online and keep the groups small as recommended by the CDC. We’re going to do our best to work here safely to prepare for opening, and we’ll also follow all recommendations from the CDC and from the state of Washington. We’ll do our best to be ready as soon as we can when it is time to reopen. Please view our updated operating calendar for more information.
May I get a refund for my 2020 Season Pass(es) or single day ticket(s)?
While these times are uncertain, we know that creating fond memories with your family will always be important and our team looks forward to welcoming you to the park this summer. Season Passes and tickets are non-refundable as stated at purchase, and are valid to use any regular operating day through November 1, 2020. We remain thankful for your support and patronage, now more than ever. For Season Pass Members, we will be providing additional benefits and special events this summer when we re-open to make up for the inconvenience. View those added benefits on the Season Pass page.
What are your cleanliness and sanitization standards and procedures?
Here at Wild Waves Theme & Water Park, the safety and well-being of our guests and team members has always been our top priority. We have specific, stringent sanitation protocols in place for every operating department. We have put in place plans to exponentially increase our sanitizing protocol and will continue to follow the guidance of state and local health agencies. All guest and team member high-touch points including surfaces, railings, handles, gates, etc. will be sanitized throughout the day as per regular policy. We are also adding additional hand sanitizer stations throughout the park. Anti-bacterial soap will continue to be available throughout the park and signs will be installed to remind team members and guests of health and hygiene best practices. In addition to the steps outlined above, we will ask team members who are exhibiting cold or flu-like symptoms to stay home and contact their healthcare provider. The park will follow guidance from local and state officials, as well as the Centers for Disease Control (CDC) and World Health Organization (WHO).
Yes! We are still accepting applications for seasonal staff for this season. If you are interested in applying, please visit our jobs page to find more information, resources, and how to apply.
If it appears we won’t be open on the day your group event is scheduled, contact your group organizer/leader for details. Group organizers/leaders should contact their park representative directly. If you’re not sure who your park representative is OR you purchased your group tickets (of 15 or more) from the website, please email us at Sales@wildwaves.com or (253) 661-8042 and we will be happy to help you.
General Park Information
Yes! We offer discounted tickets for groups of 15 or more. For more information, visit our Groups page.
In the event of rain, our attractions will remain open. If there is heavy rain, severe weather or lightning in the area, some rides may not be able to operate and guests will be asked to exit the water until the weather passes. In the event weather conditions cause the Timberhawk rollercoaster, Wild Thing rollercoaster and the Water Park to close for a continuous 2 hours, a raincheck will be issued for admission in the same operating season, if you are leaving for the day. Please present your same day receipt of purchase to the Guest Relations, located at the main entrance, to receive your ticket. Season Pass holders are not eligible for a raincheck. Once rides reopen, rainchecks will no longer be issued. No rainchecks will be issued if the park closes for the day due to weather during the last 60 minutes of the park operating day. Sorry, but we do not offer refunds.
Masks, full face painting, or zip-up hoodies that cover the entire face are not permitted on guests over 52 inches tall.
Costumes are allowed, but weapon-like accessories will not be allowed into the park.
Guests must stay on designated path and no running or pushing.
Touching and harassing actors or props in the haunted houses is strictly prohibited.
Strollers, food and beverages are not allowed in the haunted houses.
Please no flash photography or video of any kind inside the haunted houses.
BACK TO TOPOnline Order Information
Printing your tickets is NOT required; you can simply show the ticket barcode for each admission ticket from your mobile device. You can access these from your confirmation email at any time by clicking the orange "PRINT TICKETS" button. Please note, our scanners will not recognize screenshots, you must show the live ticket barcode.
Our Print@Home technology allows you to print your admission ticket(s) from anywhere you can connect to your email and a printer, and then go straight to the gate at the park. Simply open your confirmation email, and select the “PRINT TICKETS” button.
Please note that we do not offer refunds. Before you make your final purchase, carefully review ALL of your selections. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase. The published Terms & Conditions state “no cancellations, refunds, rain checks or exchanges.” If you need further assistance, please call the park directly at (253) 661-8000.
Yes! You can always insert placeholder information so that you can complete your order. Simply instruct the pass recipient to update their personal information with one of our team members prior to completing Season Pass Processing.
Yes! Daily admission tickets and Season Passes will expire at the end of the season in which they are purchased (please see our park operating schedule for the last day of the operating season).
Our online technical support team is available by phone 24 hours a day, 7 days a week. If you wish to speak with a Technical Support Agent, please call (405) 478-2522, ext 108. For park related questions, please call (253) 661-8000. Technical Support Agents cannot provide park-specific information such as hours, events information, etc. In addition, Technical Support Agents cannot approve or process refunds or order changes under any circumstance.
As we are staying up to date on the ever-changing situation around us, we are being mindful of the long-term safety of our staff and our guests. Please know, we are in the concluding stages of planning for this season. After our plan is finalized, we promise to provide you with more information. We will address our operating calendar, cleaning processes, and plan for our ticket holders and Season Pass Members. We are sorry, we are unable to provide refunds at this time. We will communicate our plans with you moving forward, and we will be flexible with your needs. Please make sure you subscribe to our email newsletter and/or follow us on social to make sure you are getting the most up to date information. We will be able to announce our new and improved plan very soon! Thank you for your patience and understanding during this time.
No, we only offer individual Season Passes. Each guest 4 years of age and older will need their own Season Pass, or single-day admission ticket, to enter the park.
To process your Season Pass, simply print and present your Season Pass voucher at Guest Relations or any front gate ticket booth. You can process your Season Pass at Guest Relations or any front gate ticket booth any day the park is open and operating. Please see our Park Hours for more information.BACK TO TOP
No. A photo is taken of every Season Pass member and attached to his or her personal profile to ensure the guest who uses the pass is the rightful pass owner. We verify every pass to ensure the correct pass being used. If someone else tries to use your Season Pass, they will not be able to get in the park, use any of your in-park coupons, or stored value to make purchases in the park. Stolen Season Passes will be confiscated, and kept in our Lost & Found.
Yes! You will need to show your Season Pass every day you wish to enter the park. If you lose your Season Pass, you can replace it for $15 by visiting Guest Relations. If you forgot your Season Pass at home, we can look up your Season Pass number for free the first time. If you forget your Season Pass a second time, there will be a fee of $5; this service is available at Guest Relations or any front gate ticket booth. If you forget it a third time, you will need to buy a replacement pass.
Even though Season Pass parking is attached to one guest’s Season Pass card, someone else is allowed to use that card to park even if they are not present. Please note this is the only benefit that another guest can use without the cardholder being present.
All Season Pass coupons are electronically pre-loaded onto your Season Pass EZ-Band when it is processed.
You can find a full list of Season Pass coupons on the MyPass page.
To see which coupons you have used, and which ones are still available, simply log on to your MyPass profile. While at the Park, guests can inquire with any team member at a park register to look up their coupon benefits (front gate team members, Season Pass team members, and Retail/Foods team members), and print them out.
Yes. All Season Pass coupons have a specific expiration date; be sure to look over your coupons carefully to ensure you don’t miss out on one of your great benefits!
To use a Season Pass coupon, simply visit that location and present your Season Pass. Please alert the team member scanning your Season Pass that you want to use a coupon before your purchase is completed, as there are no transaction adjustments or park refunds after a transaction has been made. As always, please ensure to be clear which ticket/coupon you wish to use prior to completing your transaction.
Yes! You can use multiple Season Pass coupons in the same day as long as they are valid. You can see your valid Season Pass benefits and coupons when you sign into your MyPass account. Check your MyPass now to see your available coupons and benefits before they expire!
To use a FREE Buddy Ticket, simply go to any front gate ticket booth, and tell the ticket taker you wish to use a FREE Buddy Ticket that day. They will scan your Season Pass, and take off the coupon electronically. As always, please ensure to be clear which ticket/coupon you wish to use prior to completing your transaction.
If you want to use a coupon for a discount ticket, you will need to visit a ticket booth and present your season pass card. Our team member will scan your Season Pass and provide you with a paper ticket for your friend to enter the park. After you, or your friend, pay for the discounted ticket, you will receive a paper ticket that you will present to the ticket takers for your friend.
MyPass is an online resource for our Season Pass members to use throughout the season to manage their Season Pass profiles. MyPass allows Season Pass members to track their Season Pass coupons and load money onto their card to use inside the park.
After you process your Season Pass, you will get an email notification within 48 hours that will prompt you to create your MyPass profile with a username and password. As soon as you create and login to your MyPass account, all season passes that were processed with your email address will automatically be linked to your MyPass account for you to manage. If you do not receive an email from Wild Waves Theme & Water Park prompting you to create your account, you can always create one on the MyPass Page. If you choose to create your account online through WildWaves.com, please have your Season Pass barcode or EZ-Band number available to do so.
If you have access to the Season Pass Member’s barcode, you can set up a MyPass account where you can manage their coupons and even load money onto their season pass card for them to use in the park.
Yes! A Season Pass can exist/be linked to multiple MyPass accounts. For example, if both parents have separate MyPass accounts, they can have all children’s passes added to each account.
You can load money, also called “Stored Value” onto your Season Pass via your MyPass account. You can also do this by visiting Guest Relations or any front gate ticket booth. You can also load money onto any Season Pass that is linked to your MyPass account online at WildWaves.com.
All Payment Plan payments are auto-billed. Payment dates are automatically selected during the checkout process, and are based on the date you make your initial purchase. No payments can be made at the Park. To update your billing information, or make an additional payment, visit the Payment Plan Portal.
No. All Season Passes purchased on a Payment Plan must be paid in full prior to processing and using.
All stored value that is left over on your Season Pass by the end of the season will roll over to your membership profile for the following season. You will have access to this money on your card after you process it. If you are not renewing your Season Pass for the following season, you can submit a refund request by emailing firstname.lastname@example.org.
Stored Value can only be used inside the park gates (not available to use at the front gate to purchase tickets, or at our parking lot to purchase day/season parking). This includes all of our Retail and Food locations. Park vendors and Games are excluded.
Yes! From park opening until Noon, Season Pass members only can use the Exit Gate to enter the park. Please note - this is only offered when the Water Park is open, from May 23rd, 2020 through September 12th, 2020. The Season Pass entrance is not available during School Days in June.
Yes! We now offer a Season Pass Locker Plan. It can be purchased online or at the park for $49.99 +tax.
You need to visit the Rentals office, located next to the Wave Pool behind the Oasis Cabanas, and present your EZ-Band. The retail team member will give you a coupon code for $5 off a locker for that day that you will use to type in at the locker Kiosk when renting a locker that day.