🚨 Closed for the 2021 Season. See you in 2022! Park Opens May 28, 2022. 🚨

FREQUENTLY ASKED QUESTIONS

Have questions about your visit to Wild Waves Theme & Water Park? Check out some of our most commonly asked questions below!

Can’t find your answer? Email us at info@wildwaves.com for assistance.

 

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SEASON PASS QUESTIONS

TICKET QUESTIONS

PARKING QUESTIONS

GROUP OUTING & EVENT QUESTIONS

FRIGHT FEST QUESTIONS

 

GENERAL PARK QUESTIONS

 

 

 

Kids 3 and under are free!

 

No, outside food and beverage is not allowed, with the exception of sealed plastic water bottles, empty reusuable bottles, and baby food (milk, formula, and/or baby/toddler snacks). We do allow re-entry into the park if you would like to bring food to leave in your vehicle.

 

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Is there a place that I can store my items while I’m enjoying the park?
Yes! We offer daily locker rentals for a nominal fee. Lockers are available to rent in the water park, and just inside our front gate entrance. To rent, visit any of the self-automated kiosks to purchase a locker rental in that area. Visit the Park Info page for locker rental prices. Season Pass holders are encouraged to add-on a Season Locker Pass, which gets you access to a locker all season long!

 

Yes! There are three conveniently located ATMs located throughout the park. ATMs are available at the following locations:

- Front Gate Lockers (Just inside Park entry to the right)
- Arcade (Water Park)
- Candy Factory (Theme Park)

 

MasterCard, Visa, American Express, and Discover cards are accepted with proper identification at all ticket booths, concession stands, and retail stores. Personal checks are not accepted. We also accept ApplePay and SamsungPay at our retail locations – simply pay with your mobile device or smart watch!

 

Yes, small umbrellas are allowed. However, restrictions apply to where these items can be placed. No large umbrellas, tents or pop ups are allowed. No exceptions will be made.

 

Yes! The Lost and Found is located inside the water park next to the Surfside Giftshop office during the summer season. For Fright Fest please visit the Guest Relations office. If you have realized you lost something after leaving the park, please fill out an online Lost & Found item report with a description of your lost item(s). Our Lost & Found team members will be in contact with you. Please note that Wild Waves Theme & Water Park, and its employees, are not responsible for any lost, stolen, or damaged items.

 

Guests who become separated from their party, and seek assistance, will be taken to the Lost & Found Office. Children should be instructed to ask the nearest team member for help in case they get lost. Team members are identified by Wild Waves Theme & Water Park name tags. We recommend that all groups decide on a meeting place, such as the Wild Thing, in case they get separated. Please note that we are not able to page people in the park if you or someone from your group becomes separated.

 

Guests with casts or braces will be restricted from riding certain rides where the cast or brace may present a hazard to the guest or others. If a cast is permitted on a ride, the cast must fit comfortably within the ride vehicle and not interfere with the required riding position or function of the restraint, if applicable. Please contact Guest Relations for more information or if in doubt about your ability to safely experience a ride. Please note that guests with casts must be aware that participation on some attractions may worsen an existing injury. Read more and see restrictions on specific rides here.

 

There are many hotels surrounding the Park. Be sure to check out our Preferred Hotels!

 

In the event of rain, our attractions will remain open. If there is heavy rain, severe weather or lightning in the area, some rides may not be able to operate and guests will be asked to exit the water until the weather passes. In the event weather conditions cause all rides and attractions to close for a continuous 2 hours, a raincheck may be issued for admissions during the same operating season, if you are leaving for the day. Please present your same day receipt of purchase to the Guest Relations, located at the main entrance, to receive your ticket. Season Pass holders are not eligible for a raincheck. Once rides reopen, rainchecks will no longer be issued. No rainchecks will be issued if the park closes for the day due to weather during the last 60 minutes of the park operating day. We do not offer refunds.

 

Here at Wild Waves, the safety and well-being of our guests and team members has always been our top priority. We have specific, stringent sanitation protocols in place for every operating department.

All guest and team member high-touch points including surfaces, railings, technology screens, handles and doors are sanitized throughout the day as per regular policy. Anti-bacterial soap and hand sanitizer stations will continue to be available throughout the park.

In addition to the steps outlined above, we will ask team members who are exhibiting cold or flu-like symptoms to stay home and contact their healthcare provider. The park will follow guidance from local and state officials, as well as the Centers for Disease Control (CDC) and World Health Organization (WHO.)

 

If you have questions about your 2022 single day ticket or season pass purchase, please contact us here and please reference your order confirmation number.

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TICKET QUESTIONS

Printing your tickets is NOT required; you can simply show the ticket barcode for each admission ticket from your mobile device. You can access these from your confirmation email at any time by clicking the orange "PRINT TICKETS" button. Please note, our scanners will not recognize screenshots, you must show the live ticket barcode.

 

Our Print@Home technology allows you to print your admission ticket(s) from anywhere you can connect to your email and a printer, and then go straight to the gate at the park. Simply open your confirmation email, and select the “PRINT TICKETS” button.

 

Season Passes and Daily Tickets are non-refundable as stated at purchase and will be valid any regular operating day in 2022. The policy also applies to non-admission related in-park or online purchases.

 

Please note that we do not offer refunds. Before you make your final purchase, carefully review ALL of your selections. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase. The published Terms & Conditions state “no cancellations, refunds, rain checks or exchanges.” If you need further assistance, please email us at info@wildwaves.com or call the park directly at (253) 661-8000 during operating hours.

 

Yes! Daily admission tickets and Season Passes will expire at the end of the season in which they are purchased (please see our park operating schedule for the last day of the operating season).

 

For park related questions, please call (253) 661-8000 or email us at info@wildwaves.com. Due to high message volume, please do not do both. If you are having technical difficulties, please call (405) 478-2522, ext 108. Technical Support Agents cannot provide park-specific information such as hours, events information, etc. In addition, Technical Support Agents cannot approve or process refunds or order changes under any circumstance.

 

Sorry! Even if you're not riding the rides, everyone in the park needs to purchase a ticket.

 

Yes, all guests age 3 and older require an admission ticket to enter the park.

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SEASON PASS QUESTIONS

 

 

Yes! Daily admission tickets and Season Passes will expire at the end of the season in which they are purchased (please see our park operating schedule for the last day of the operating season).

 

Season Passes and Daily Tickets are non-refundable as stated at purchase and will be valid any regular operating day in 2022. The policy also applies to non-admission related in-park or online purchases.

 

No, we only offer individual Season Passes. Each guest 4 years of age and older will need their own Season Pass, or single-day admission ticket, to enter the park.

 

Yes! From park opening until Noon, Season Pass members and their guests can use the Exit Gate to enter the park. Please note - this is only offered when the Water Park is open, from Opening Day through September 12th, 2021. The Season Pass entrance is not available during School Days in June or for Fright Fest in October.

 

Season pass holders can pick up their bottle at any concession stand on their first visit.

 

Thank you for purchasing a season pass and a season Dining Plan. Your Dining Plan along with your season pass will be valid for the entire 2022 season. Make sure to activate at Guest Services before use.

 

Yes! We now offer a Season Pass Locker Plan. It can be purchased online or at the park and is available to Season Pass holders only.

 

To process your Season Pass, simply print and present your Season Pass voucher at any front gate ticket booth. You can process your Season Pass any day the park is open and operating. Please see our Park Hours for more information. Visit our Guest Relations office if you need help looking up your online order. Keep an eye out for updates on Season Pass Early Processing dates in April & May 2022.

 

No. A photo is taken of every Season Pass member and attached to his or her personal profile to ensure the guest who uses the pass is the rightful pass owner. We verify every pass to ensure the correct pass being used. If someone else tries to use your Season Pass, they will not be able to get in the park, use any of your in-park coupons, or stored value to make purchases in the park. Stolen Season Passes will be confiscated and kept in our possession at the Guest Relations.

 

Yes! You will need to show your Season Pass every day you wish to enter the park. If you lose your Season Pass, you can replace it for $15 by visiting Guest Relations. If you forgot your Season Pass at home, we can look up your Season Pass number for free the first time. If you forget your Season Pass a second time, there will be a fee of $5; this service is available at Guest Relations. If you forget it a third time, you will need to buy a replacement pass.

 

Season Pass Parking is attached to an individual’s Season Pass EZ-Band and is therefore non-transferrable. For this reason, we suggest each guest in a party purchase the Premium Season Pass, which includes free parking.

 

MyPass is an online resource for our Season Pass members to use throughout the season to manage their Season Pass profiles. MyPass allows Season Pass members to track their Season Pass coupons and load money onto their card to use inside the park.

 

After you process your Season Pass, you will get an email notification within 48 hours that will prompt you to create your MyPass profile with a username and password. As soon as you create and login to your MyPass account, all season passes that were processed with your email address will automatically be linked to your MyPass account for you to manage. If you do not receive an email from Wild Waves Theme & Water Park prompting you to create your account, you can always create one on the MyPass Page. If you choose to create your account online through WildWaves.com, please have your Season Pass barcode or EZ-Band number available to do so.

 

If you have access to the Season Pass Member’s barcode, you can set up a MyPass account where you can manage their coupons and even load money onto their season pass card for them to use in the park.

 

Yes! A Season Pass can exist/be linked to multiple MyPass accounts. For example, if both parents have separate MyPass accounts, they can have all children’s passes added to each account.

 

You can load money, also called “Stored Value” onto your Season Pass via your MyPass account. You can also do this by visiting Guest Relations or any front gate ticket booth. You can also load money onto any Season Pass that is linked to your MyPass account online at WildWaves.com. Stored value can only be used inside the park gates (not available to use at the front gate to purchase tickets, or at our parking lot to purchase day/season parking). This includes all of our Retail and Food locations. Park vendors and Games are excluded.

 

All stored value that is left over on your Season Pass by the end of the season will roll over to your membership profile for the following season. You will have access to this money on your card after you process it. There are no refunds for on funds added to your EZ-Band, however the balance does not expire.

 

All Season Pass coupons are electronically pre-loaded onto your Season Pass EZ-Band when it is processed (photo taken and wristband issued). You can find a full list of Season Pass coupons on the MyPass page. Also, visit our season pass page here and click on the link that says “view 2022 season pass coupons” for a printable version. 

 

To see which coupons you have used, and which ones are still available, simply log on to your MyPass profile. While at the Park, guests can inquire with any team member at a park register to look up their coupon benefits (Front Gate, Retail, and Foods team members), and print them out.

 

Yes. All Season Pass coupons have a specific expiration date; be sure to look over your coupons carefully to ensure you don’t miss out on one of your great benefits!

 

To use a Season Pass coupon, simply visit that location and present your Season Pass. Please alert the team member scanning your Season Pass that you want to use a coupon before your purchase is completed, as there are no transaction adjustments or park refunds after a transaction has been made. As always, please ensure to be clear which ticket/coupon you wish to use prior to completing your transaction.

 

You need to visit the Rentals office, located next to the Wave Pool behind the Oasis Cabanas, and present your EZ-Band. The retail team member will give you a coupon code for $5 off a locker for that day that you will use to type in at the locker kiosk when renting a locker that day. All locker coupons are valid for a one time use only.

 

Yes! You can use multiple Season Pass coupons in the same day as long as they are valid. You can see your valid Season Pass benefits and coupons when you sign into your MyPass account. Check your MyPass now to see your available coupons and benefits before they expire!

 

Simply go to the front gate entrance and tell the ticket taker you wish to use a Bring a Friend ticket that day. They will scan your Season Pass and take the coupon off electronically. As always, please ensure to be clear which ticket you intend to use before completing the transaction. Please note, Bring A Friend free tickets have expiration dates throughout the season. Please visit the Season Pass coupons page for more details. 

 

If you want to use a coupon for a discount ticket, you will need to visit a ticket booth and present your season pass card. Our team member will scan your Season Pass and provide you with a paper ticket for your friend to enter the park. After you, or your friend, pay for the discounted ticket, you will receive a paper ticket that you will present to the ticket takers for your friend.

 

All Payment Plan payments are auto-billed. Payment dates are automatically selected during the checkout process, and are based on the date you make your initial purchase. No payments can be made at the Park. To update your billing information, or make an additional payment, visit the Payment Plan Portal.

 

No. All Season Passes purchased on a Payment Plan must be paid in full prior to processing and using.

 

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 PARKING QUESTIONS

 

Daily parking rates are enforced (per car) every regular operating day of the season. For parking prices, please visit the Parking page. Season pass holders are encouraged to add-on a Parking Pass. Park all season long for only $50.

 

No, there is a pick-up/drop-off area located at the entrance of the parking lot. Parking in this section is limited to 15 minutes. Please follow the sign and stay to the far left (next to the main road) for our pick-up/drop-off parking spots.

 

We do not allow overnight parking; the Seattle/Tacoma KOA is located in Kent, roughly 15 miles from the park.

 

Season Pass Parking is attached to an individual’s Season Pass EZ-Band and is therefore non-transferrable. For this reason, we suggest each guest in a party purchase the Premium Season Pass, which includes free parking.

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GROUP OUTING & EVENT QUESTIONS

Do you offer discounts for groups?

Yes! We offer discounted tickets for groups of 15 or more. For more information, visit our Groups page.
 
I have a big party that I would like to take to the park. Do you offer large group or company outings?

Yes! Wild Waves Theme & Water Park takes pride in their ability to safely accommodate and cater to, large outings. For information on visits for groups of 50 or more, visit our Groups page.

My group has an event. What should I do?
Contact your group organizer/leader for details. Group organizers/leaders should contact their park representative directly. If you’re not sure who your park representative is OR you purchased your group tickets (of 15 or more) from online, please email us at sales@wildwaves.com or call (253) 661-8000 and we will be happy to help you.

 FRIGHT FEST QUESTIONS

 


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