Frequently Asked Questions

General FAQ


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General FAQ

Will the 2016 Season Pass that I purchased still work for both Wild Waves and Enchanted Village, or do I have to pay more for a separate pass now?
Yes! Your 2016 Season Pass is valid for admission to both Wild Waves and Enchanted Village.

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Are there two different Season Passes now that the park is split into Wild Waves and Enchanted Village?
No, we still only offer one (1) Season Pass, valid for both parks all season long!

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Can I buy an Enchanted Village only Season Pass?
No, the only Season Pass offered is valid for both parks.

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What if I bought an Enchanted Village only admission ticket, but now I want to go into Wild Waves as well; can I upgrade my ticket? If so, where can I do this?
Yes! Simply visit any of the ticket booths and present your Enchanted Village ticket to upgrade.

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Can I purchase a Wild Waves only ticket? I am not interested in going on any of the amusement rides in Enchanted Village.
No, we are sorry, but there is no option to purchase a Wild Waves only ticket. The only ticket options available are a dual park admission ticket, or an Enchanted Village only ticket.

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Am I paying more for entering both parks, or are ticket prices for a dual park ticket about the same as previous seasons?
Dual park admission tickets are very similar to previous seasons in price, and have not increased. The value of a dual park admission ticket is the same as prior years. However, we do offer a discounted Enchanted Village only admission ticket that allows you to experience only the amusement rides.

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Is there a difference in price for Child/Senior admission tickets?
Yes! Children under 48” and Seniors (Age 60+) receive discounted admission. For all ticket prices, please visit our Tickets Page

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I need to speak to a manager/look for a lost item/need information about the park, but I have an Enchanted Village only ticket – where do I go?
Guest Relations is located in Wild Waves. You are still able to visit the Guest Relations office, even with an Enchanted Village only ticket.

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Is there different pricing offered for Enchanted Village only Group 12+ tickets orders?
No, we are sorry, but we do not offer an Enchanted Village only Group rate. All Group 12+ tickets are valid for both parks.

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I have an Enchanted Village only ticket; are there cabanas offered on the Enchanted Village side of the park that I can reserve?
No, we are sorry, but the only cabanas available for reservation are in Wild Waves.

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Is there ADA parking available near the Enchanted Village entrance for me if I purchased an Enchanted Village only ticket?
Yes! ADA Parking Spaces are available near the Enchanted Village entrance.

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I’m meeting my friends at Enchanted Village, and I accidently bought an admission ticket for both parks. Can I return it and buy the Enchanted Village only ticket, or will you refund me for the difference in price?
No, we are sorry, but all ticket sales are final. There are no refunds, exchanges, or rain checks.

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I’m meeting my friends for a day at both parks, and I accidently bought an admission ticket for Enchanted Village only. Can I return it and buy the correct ticket?
We do not offer refunds or exchanges, however, you can upgrade your Enchanted Village only ticket for a dual park admission ticket, at any of the ticket booths outside the park!

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Do I have to pay the same price for parking even though I have an Enchanted Village only ticket?
Yes, single-day parking passes are $10 per car, regardless of if you have an Enchanted Village only ticket or a dual park ticket.

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Online Order FAQ

What are the computer software requirements to purchase and print tickets?
The Connection Speed Minimum for dial-up modems is 56k

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When I select "Buy Now,” why do I get a white screen in the middle of the site/the screen keeps loading and/or nothing happens?
Security settings set too high can prevent you from completing your purchase. Higher security settings are sometimes used in the following situations:
- Work or public computer
- AOL Internet Browser
- Computer with security protections such as “Nanny Guard”

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How do I print my ticket(s) at home?
Print@Home technology allows you to print your ticket(s) from your computer printer and go straight to the gate at the park.

You will be asked to register each ticket before the purchase is complete.

You may register each ticket by clicking on the Print@Home logo on the order confirmation screen; you may also register and print your ticket(s) from your email confirmation.

If you do not know the name of the person(s) who will use the ticket(s) at time of purchase:
- You may wait to print order until you can properly register all the names.
- You may select to print tickets individually, printing only the tickets you have registered with a name.

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Why do I have to register each Print@Home ticket?
For security reasons, including deterring online fraud, each guest must show photo ID matching the name that is printed on the ticket at the turnstiles. Only young children without a Student or State-Issued ID will be allowed entry without ID.

For organized groups only, tickets may be registered in the name of the group. The group leader may be asked to show photo ID.

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Can I change the registered name after a ticket/Season Pass is printed?
Daily Tickets
Yes, you may change the name on your Print@Home Daily Tickets. Simply refer to your e-mail receipt and click the web link to the Print@Home site where you originally printed your tickets. Make the desired correction and reprint the ticket(s).

Season Passes
Yes, but name changes made to unused Season Passes must be made by the Will Call Staff at the park.

Please Note: Technical Support is unable to change names on tickets/passes under any circumstances.

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What if I cannot print my ticket(s)?
Please check the following:

- Make sure all of the fields on the registration screen have been populated with individual ticket holder’s name.
- If printing from the registration screen, try printing from your email receipt.
- Try using a different Internet browser.
- Be sure to read your email receipt for complete instructions.
- Check to make sure your printer is plugged in, properly connected, and turned on.
- Make sure that all color and black ink cartridges contain ink and are working properly. (If you are not sure that you have ink, please print a test page such as an email or a photograph.)

If you are still unable to print your ticket(s) at home, please visit the Will Call window, located at the Front Gate of the park, on the day of your visit. The Will Call staff will be able to look up your order, and print your tickets for you (Fees may apply).

You will need to bring the following to the Will Call window:

- The last 4-digits from the credit card used to make your purchase
- Photo ID
- If available, your email receipt or your order confirmation number

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What if I lose my ticket/Season Pass?
For Print@Home ticket(s), please reprint your tickets by following the instructions in your email receipt.

You may also have the Will Call staff at the Park reprint your ticket/Season Pass on the day of your visit (Fees may apply).

You will need to bring the following to the Will Call window:
- The last 4-digits from the credit card used to make your purchase
- Photo ID
- If available, your email receipt, or your order confirmation number

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Can I pick up my Print@Home ticket(s) at the park?
This option is not available at this time; however, if you are unable to print your ticket(s) at home, please visit the Will Call window at the park on the day of your visit. The staff will be able to look up your order, and print your tickets for you (Fees may apply).

You will need to bring the following to the Will Call window:
- The last 4-digits from the credit card used to make your purchase
- Photo ID
- If available, your email receipt or your order confirmation number

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Do tickets have an expiration date?
Date-specific tickets are valid only on the specific dates shown.

Tickets and Season Passes without specific dates are valid during the current operating season only.

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What is the refund policy for tickets?
Tickets, Season Passes, and vouchers are non-refundable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase. The published Terms & Conditions state “no cancellations, refunds, rain checks or exchanges.”

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What if I made a mistake when ordering?
Please note:
- Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online, or at the gate.
- Technical Support Agents cannot process a refund under any circumstances.
- If you made a mistake with the order, please contact the park directly at (253) 661-8000.

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I can't complete the order because I don't know all of the information about the pass holder. What should I do?
You must have all of the information necessary to complete the online order. If you do not have all of the information, you may purchase a Daily Admission Ticket or Season Pass directly from the park.

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What if I cannot find the help I need in the Frequently Asked Questions?
Technical Support is available by telephone 24 hours per day, 7 days per week.

- Technical Support Agents cannot provide park specific information such as hours of operation.
- Technical Support Agents cannot provide detailed information about the entitlements associated with tickets and passes.
- Technical Support Agents cannot provide detailed information about events.
- Technical Support Agents cannot approve or process refunds under any circumstances.

If you wish to speak with a Technical Support Agent, please call (407) 261-4284. For park related questions, please call (253) 661-8000.


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