🚨 Per state & local guidelines, all guests are required to wear a mask. October 29 - 31 all guests will be required to show proof of vaccination for entry. 🚨

FREQUENTLY ASKED QUESTIONS

Have questions about your visit to Wild Waves Theme & Water Park? Check out some of our most commonly asked questions below!

Can’t find your answer? Email us at info@wildwaves.com for assistance.

 


 

FRIGHT FEST QUESTIONS

Per state & local guidelines, all guests are required to wear a mask.

October 29 - 31 all guests will be required to show proof of vaccination for entry. 

PLEASE NOTE: NEW CHAPERONE POLICY

Minors must be accompanied by a responsible adult (21+ yrs) with valid ID while in the park. One chaperone is required per six minors under 18.

There is no re-entry to the park after 7 PM and there will be no guest admission into the park after 9 PM.

 

 

 

TICKET HOLDERS: If you are unable to visit, cancel your reservation by emailing info@wildwaves.com. Include “Cancel Reservation” in the subject line. This may take up to 72 hours. Once your original date is released, you will be able to make a new reservation.

 

Unused tickets purchased during the summer season do not need a reservation. Present your ticket at the parking toll booth for entry. Tickets purchased in 2021 at Safeway or Albertsons do not need a reservation. Military tickets are purchased in person at the ticket booth and also do not need a reservation. Military should show their ID at the parking toll booth for entry. Bring A Friend tickets do not need a reservation, but the Season Pass holder needs to make one for themselves. They must accompany their guest into the park. Bring A Friend is valid only on October 8 - 10. 

 

Please note that upon park sellout, these tickets may not be accepted. Make sure to check the website and social media ahead of time to ensure entry.

 

 

Costumes are allowed, but weapon-like accessories will not be allowed into the park. Costume masks, full face painting, or zip-up hoodies that cover the entire face are not permitted on guests over 52 inches tall. Capes or props of any kind are not allowed on rides.

 

Minors must be accompanied by a responsible adult (21+ yrs) with valid ID while in the park. There is no re-entry to the park after 7 PM and there will be no guest admission into the park by one hour prior to closing. Please arrive early to guarantee you have amble time to visit both attractions. 

 

 

Booville is not open on Fridays, and will open at 2 PM and close at 6 PM on Saturdays and Sundays. Park transforms into Fright by night from 6 PM to 7 PM. 

 

Park re-entry will not be allowed after 7 PM during Fright Fest. Front gate admission will close at 9 PM on Friday, Saturday and Sunday evenings.

 

Guests must stay on designated path and no running or pushing. Touching and harassing actors or props in the haunted houses is strictly prohibited. Strollers, food and beverages are not allowed in the haunted houses. No flash photography or video of any kind inside the haunted houses.

 

Wild Waves Theme & Water Park is a family environment, we reserve the right to stop the tour at any time and remove guests from the park without a refund for guests suspected of being under the influence of drugs, alcohol, using profanity or obscene gestures.

 


 

Season pass holders can pick up their bottle at any concession stand on their first visit.

 

 

If you paid for parking in 2020, come to Guest Services and we will credit $50 to your EZ-Band.

 

No, we only offer individual Season Passes. Each guest 4 years of age and older will need their own Season Pass, or single-day admission ticket, to enter the park.

 

To process your Season Pass, simply present your Season Pass voucher at any front gate ticket booth printed or on your phone. You can process your Season Pass any day the park is open and operating. Please see our Park Hours for more information. Visit the Guest Relations office if you need help looking up your online order.

 

No! Simply bring photos (headshots) of your party on your phone, and their vouchers to any ticket booth or Guest Services.

 

No, we only offer individual Season Passes. Each guest 4 years of age and older will need their own Season Pass, or single-day admission ticket, to enter the park.

 

Kids 3 and under are free! No reservation needed. 

 

Sorry! Even if you're not riding the rides, everyone in the park needs to purchase a ticket.

 

Our team is diligently working to return phone calls and emails, but our message volume is extremely high. We thank you for your patience during this busy time!

 

If you purchased a 2020 single day admission ticket, it will now be good through 2021. There is no effort required on your part for this transfer as you will be able to simply redeem the same ticket received when purchased.BACK TO TOP

For those that have already purchased a 2020 Season Pass, we will automatically transfer it to the new 2021 Premium Season Pass. To reward our passholders for your understanding and loyalty, we are automatically upgrading all passholders to a special Premium Pass that will provide you the most benefits and perks when you return for the 2021 season. No extra effort is required on your part.

 

If you paid for a 2020 season parking pass you will receive a $50 credit on your EZ-Band on your first visit to the park in the 2021 season by visiting Guest Services. If you have a 2020 season Dining Plan it will automatically rollover to your 2021 Premium Pass. Activate a Dining Plan at Guest Services.

Premium Pass INCLUDES:

 

• 4 FREE Bring a Friend Tickets (if purchased by 4/22/21)
   » Bring a Friend FREE Any Day – Valid any day after Opening Weekend through September 12
   » Bring a Friend FREE Weekday - Valid Mon-Fri after Opening Weekend through September 12
   » Bring a Friend FREE any day September 1 - 12
   » Bring a Friend FREE to Fright Fest - Valid October 8 - 10

• 1 FREE Bring a Friend Weekday Ticket (if purchased after 4/22/21)
   » Bring a Friend FREE - valid weekdays after Opening Weekend through September 12

*Season Pass Members who purchase after 4/22/21 will receive a printed voucher for one Bring a Friend Weekday ticket.
**Due to capacity restrictions set by state and local government we will not be able to accept Bring a Friend free tickets on Opening Weekend. Instead, they will be valid any in day in September. We appreciate your understanding!

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Thank you for purchasing a season pass and a season Dining Plan. Your Dining Plan along with your season pass will be valid for the entire 2021 season. Activate at Guest Services.

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Your 2020 single day admission ticket and Season Pass will now be available any regular operating day in 2021. Season Passes and Day Tickets are non-refundable as stated at purchase and will be valid any regular operating day in 2021. The policy also applies to non-admission purchases. All 2020 Season Pass holders have been automatically upgraded to our 2021 Premium Season Pass to help make up for the inconvenience.BACK TO TOP

Here at Wild Waves, the safety and well-being of our guests and team members has always been our top priority. We have specific, stringent sanitation protocols in place for every operating department. In preparation for Opening Day and while closely monitoring the evolving situation, we have put in place plans to exponentially increase our sanitizing protocol and will continue to follow the guidance of state and local health agencies.

All guest and team member high-touch points including surfaces, railings, technology screens, handles and doors will be sanitized throughout the day as per regular policy. We are also adding additional hand sanitizer stations throughout the park. Anti-bacterial soap will continue to be available throughout the park and signs will be installed to remind team members and guests of health and hygiene best practices.

In addition to the steps outlined above, we will ask team members who are exhibiting cold or flu-like symptoms to stay home and contact their healthcare provider. The park will follow guidance from local and state officials, as well as the Centers for Disease Control (CDC) and World Health Organization (WHO.)

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If you have questions about your 2020 single day ticket or season pass purchase, please contact us here and please reference your order confirmation number. Please be patient as we will work diligently to communicate to everyone that has purchased season passes or tickets for 2020.

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Contact your group organizer/leader for details. Group organizers/leaders should contact their park representative directly. If you’re not sure who your park representative is OR you purchased your group tickets (of 15 or more) from the website, please email us at Sales@wildwaves.com or (253) 661-8042 and we will be happy to help you.

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General Park Information

 


Military Discount is sold at Front Gate ONLY. Not available for purchase online. If we are at full capacity we may not be able to allow entry. Please check the website before visiting for sell-out updates.

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Yes! We offer discounted tickets for groups of 15 or more. For more information, visit our Groups page.

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contact the park 

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In the event of rain, our attractions will remain open. If there is heavy rain, severe weather or lightning in the area, some rides may not be able to operate and guests will be asked to exit the water until the weather passes. In the event weather conditions cause all rides and attractions to close for a continuous 2 hours, a raincheck may be issued for admissions during the same operating season, if you are leaving for the day. Please present your same day receipt of purchase to the Guest Relations, located at the main entrance, to receive your ticket. Season Pass holders are not eligible for a raincheck. Once rides reopen, rainchecks will no longer be issued. No rainchecks will be issued if the park closes for the day due to weather during the last 60 minutes of the park operating day. We do not offer refunds. 

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BACK TO TOPONLINE ORDER INFORMATION

 

Printing your tickets is NOT required; you can simply show the ticket barcode for each admission ticket from your mobile device. You can access these from your confirmation email at any time by clicking the orange "PRINT TICKETS" button. Please note, our scanners will not recognize screenshots, you must show the live ticket barcode.

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Our Print@Home technology allows you to print your admission ticket(s) from anywhere you can connect to your email and a printer, and then go straight to the gate at the park. Simply open your confirmation email, and select the “PRINT TICKETS” button.

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Please note that we do not offer refunds. Before you make your final purchase, carefully review ALL of your selections. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase. The published Terms & Conditions state “no cancellations, refunds, rain checks or exchanges.” If you need further assistance, please email us at info@wildwaves.com or call the park directly at (253) 661-8000 during operating hours.

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Yes! You can always insert placeholder information so that you can complete your order. Simply instruct the pass recipient to update their personal information with one of our team members prior to completing Season Pass Processing. Any information can be changed on a season pass prior to processing the pass at the park.

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Yes! Daily admission tickets and Season Passes will expire at the end of the season in which they are purchased (please see our park operating schedule for the last day of the operating season).

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If you wish to speak with a Technical Support Agent, please call (405) 478-2522, ext 108 or email us at info@wildwaves.com. For park related questions, please call (253) 661-8000. Technical Support Agents cannot provide park-specific information such as hours, events information, etc. In addition, Technical Support Agents cannot approve or process refunds or order changes under any circumstance.

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SEASON PASS QUESTIONS

 

Please contact us at info@wildwaves.com for more information regarding refunds on 2020 season passes. All 2020 season passes have automatically been upgraded to a 2021 Premium Pass. You do not need to do anything but arrive at the park during the 2021 operating season and present you 2020 confirmation number or season pass and we will take care of you. A Premium Season Pass includes Free season pass parking and 50% off cabana rentals.

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No, we only offer individual Season Passes. Each guest 4 years of age and older will need their own Season Pass, or single-day admission ticket, to enter the park.

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To process your Season Pass, simply print and present your Season Pass voucher at any front gate ticket booth. You can process your Season Pass any day the park is open and operating. Please see our Park Hours for more information. Visit our Guest Relations office if you need help looking up your online order. 

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No. A photo is taken of every Season Pass member and attached to his or her personal profile to ensure the guest who uses the pass is the rightful pass owner. We verify every pass to ensure the correct pass being used. If someone else tries to use your Season Pass, they will not be able to get in the park, use any of your in-park coupons, or stored value to make purchases in the park. Stolen Season Passes will be confiscated and kept in our possession at the Guest Relations.

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Yes! You will need to show your Season Pass every day you wish to enter the park. If you lose your Season Pass, you can replace it for $15 by visiting Guest Relations. If you forgot your Season Pass at home, we can look up your Season Pass number for free the first time. If you forget your Season Pass a second time, there will be a fee of $5; this service is available at Guest Relations. If you forget it a third time, you will need to buy a replacement pass.

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Season Pass Parking is attached to an individual’s Season Pass EZ-Band and is therefore non-transferrable. For this reason, we suggest each guest in a party purchase the Premium Season Pass, which includes free parking.

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All Season Pass coupons are electronically pre-loaded onto your Season Pass EZ-Band when it is processed.

You can find a full list of Season Pass coupons on the MyPass page. Also, visit our season pass page here and click on the link that says “view 2021 season pass coupons” for a printable version.

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To see which coupons you have used, and which ones are still available, simply log on to your MyPass profile. While at the Park, guests can inquire with any team member at a park register to look up their coupon benefits (Front Gate, Retail, and Foods team members), and print them out.

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Yes. All Season Pass coupons have a specific expiration date; be sure to look over your coupons carefully to ensure you don’t miss out on one of your great benefits!

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To use a Season Pass coupon, simply visit that location and present your Season Pass. Please alert the team member scanning your Season Pass that you want to use a coupon before your purchase is completed, as there are no transaction adjustments or park refunds after a transaction has been made. As always, please ensure to be clear which ticket/coupon you wish to use prior to completing your transaction.  

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If you purchased your season pass before 4/21/2021, simply go to the front gate entrance and tell the ticket taker you with to use a Bring a Friend ticket that day. They will scan your Season Pass and take the coupon off electronically. As always, please ensure to be clear which ticket you intend to use before completing the transaction.
If you purchased your season pass after 4/21/2021, you will receive a printed voucher for your Bring a Friend FREE pass. Simply present this to the ticket taker.

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If you want to use a coupon for a discount ticket, you will need to visit a ticket booth and present your season pass card. Our team member will scan your Season Pass and provide you with a paper ticket for your friend to enter the park. After you, or your friend, pay for the discounted ticket, you will receive a paper ticket that you will present to the ticket takers for your friend.

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MyPass is an online resource for our Season Pass members to use throughout the season to manage their Season Pass profiles. MyPass allows Season Pass members to track their Season Pass coupons and load money onto their card to use inside the park.

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After you process your Season Pass, you will get an email notification within 48 hours that will prompt you to create your MyPass profile with a username and password. As soon as you create and login to your MyPass account, all season passes that were processed with your email address will automatically be linked to your MyPass account for you to manage. If you do not receive an email from Wild Waves Theme & Water Park prompting you to create your account, you can always create one on the MyPass Page. If you choose to create your account online through WildWaves.com, please have your Season Pass barcode or EZ-Band number available to do so.

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If you have access to the Season Pass Member’s barcode, you can set up a MyPass account where you can manage their coupons and even load money onto their season pass card for them to use in the park.

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Yes! A Season Pass can exist/be linked to multiple MyPass accounts. For example, if both parents have separate MyPass accounts, they can have all children’s passes added to each account.

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You can load money, also called “Stored Value” onto your Season Pass via your MyPass account. You can also do this by visiting Guest Relations or any front gate ticket booth. You can also load money onto any Season Pass that is linked to your MyPass account online at WildWaves.com.

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All Payment Plan payments are auto-billed. Payment dates are automatically selected during the checkout process, and are based on the date you make your initial purchase. No payments can be made at the Park. To update your billing information, or make an additional payment, visit the Payment Plan Portal.

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No. All Season Passes purchased on a Payment Plan must be paid in full prior to processing and using.

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All stored value that is left over on your Season Pass by the end of the season will roll over to your membership profile for the following season. You will have access to this money on your card after you process it. If you are not renewing your Season Pass for the following season, you can submit a refund request by emailing us at info@wildwaves.com.

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Stored Value can only be used inside the park gates (not available to use at the front gate to purchase tickets, or at our parking lot to purchase day/season parking). This includes all of our Retail and Food locations. Park vendors and Games are excluded.

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Yes! From park opening until Noon, Season Pass members and their guests can use the Exit Gate to enter the park. Please note - this is only offered when the Water Park is open, from Opening Day through September 12th, 2021. The Season Pass entrance is not available during School Days in June or for Fright Fest in October.

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Yes! We now offer a Season Pass Locker Plan. It can be purchased online or at the park.

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You need to visit the Rentals office, located next to the Wave Pool behind the Oasis Cabanas, and present your EZ-Band. The retail team member will give you a coupon code for $5 off a locker for that day that you will use to type in at the locker kiosk when renting a locker that day. All locker coupons are valid for a one time use only.


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