Join us on December 1st for Opening Night of Holiday with Lights!

Frequently Asked Questions

Have questions about your visit to Wild Waves Theme & Water Park? Check out some of our most commonly asked questions below!

Can’t find your answer? Email us at info@wildwaves.com for assistance! 

 

General Park Information

 

Yes! We offer discounted tickets for groups of 12 or more. For more information, visit our Groups page.

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Online Order Information

 

Printing your tickets is NOT required; you can simply show the ticket barcode for each admission ticket from your mobile device. You can access these from your confirmation email at any time by clicking the orange "PRINT TICKETS" button. Please note, our scanners will not recognize screenshots, you must show the live ticket barcode.

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Our Print@Home technology allows you to print your admission ticket(s) from anywhere you can connect to your email and a printer, and then go straight to the gate at the park. Simply open your confirmation email, and select the “PRINT TICKETS” button.

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Please note that we do not offer refunds. Before you make your final purchase, carefully review ALL of your selections. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase. The published Terms & Conditions state “no cancellations, refunds, rain checks or exchanges.” If you need further assistance, please call the park directly at (253) 661-8000.

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Yes! You can always insert placeholder information so that you can complete your order. Simply instruct the pass recipient to update their personal information with one of our team members prior to completing Season Pass Processing.

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Yes! Daily admission tickets and Season Passes will expire at the end of the season in which they are purchased (please see our [operating calendar] for the last day of the operating season).

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Our online technical support team is available by phone 24 hours a day, 7 days a week. If you wish to speak with a Technical Support Agent, please call (407) 261-4284. For park related questions, please call (253) 661-8000. Technical Support Agents cannot provide park-specific information such as hours, events information, etc. In addition, Technical Support Agents cannot approve or process refunds or order changes under any circumstance.

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Season Pass

 

No, we only offer individual Season Passes. Each guest 4 years of age and older will need their own Season Pass, or single-day admission ticket, to enter the park.

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To process your Season Pass, simply print and present your Season Pass voucher at the Season Pass Processing trailer, located to the left of the main turnstiles. If the Season Pass Processing trailer has already closed for the day, or if you are processing later in the season (during Fright Fest or Holiday with Lights), please bring your voucher to the Will Call window for processing.

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No. A photo is taken of every Season Pass member and attached to his or her personal profile to ensure the guest who uses the card is the rightful pass owner. Our ticket-takers verify every pass they scan to ensure the correct pass being used. If someone else tries to use your Season Pass card, they will not be able to get in the park, use any of your in-park coupons, or stored value to make purchases in the park. Stolen Season Passes will be confiscated, and kept in our Lost & Found.

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Yes! You will need to show your Season Pass every day you wish to enter the park. If you lose your Season Pass, you can replace it for $15 by visiting our Will Call office. If you forgot your Season Pass at home, we can look up your Season Pass number one time for a fee of $5; this service is also available at our Will Call office. If you forget it a second time, you will need to buy a replacement pass.

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Even though Season Pass parking is attached to one guest’s Season Pass card, someone else is allowed to use that card to park even if they are not present. Please note this is the only benefit that another guest can use without the cardholder being present.

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All Season Pass coupons are electronically pre-loaded onto your Season Pass card when it is processed. You can find a full list of Season Pass coupons on our Season Pass page.

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To see which coupons you have used, and which ones are still available, simply log on to your “MyPass” profile. While at the Park, guests can inquire with any team member at a park register to look up their coupon benefits (front gate team members, Season Pass team members, and Retail/Foods team members), and print them out.

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Yes. All Season Pass coupons have a specific expiration date; be sure to look over your coupons carefully to ensure you don’t miss out on one of your great benefits!

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To use a Season Pass coupon, simply visit that location and present your Season Pass. Please alert the team member scanning your Season Pass that you want to use a coupon before your purchase is completed, as there are no transaction adjustments or park refunds after a transaction has been made. As always, please ensure to be clear which ticket/coupon you wish to use prior to completing your transaction.  

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To use a FREE Buddy Ticket, simply go to the main gate, and tell the ticket taker you wish to use a FREE Buddy Ticket that day. They will scan your Season Pass, and take off the coupon electronically. As always, please ensure to be clear which ticket/coupon you wish to use prior to completing your transaction.

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If you want to use a coupon for a discount ticket, you will need to visit a ticket booth and present your season pass card. Our team member will scan your Season Pass and provide you with a paper ticket for your friend to enter the park. After you, or your friend, pay for the discounted ticket, you will receive a paper ticket that you will present to the ticket takers for your friend.

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MyPass is an online resource for our Season Pass members to use throughout the season to manage their Season Pass profiles. MyPass allows Season Pass members to track their Season Pass coupons and load money onto their card to use inside the park.

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After you process your Season Pass, you will get an email notification within 48 hours that will prompt you to create your MyPass profile with a username and password. As soon as you create and login to your MyPass account, all season passes that were processed with your email address will automatically be linked to your MyPass account for you to manage. If you do not receive an email from Wild Waves Theme & Water Park prompting you to create your account, you can always create one on the Wild Waves MyPass website. If you choose to create your account online through WildWaves.com, please have your Season Pass barcode number available to do so.

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If you have access to the Season Pass Member’s barcode, you can set up a MyPass account where you can manage their coupons and even load money onto their season pass card for them to use in the park.

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Yes! A Season Pass can exist/be linked to multiple MyPass accounts. For example, if both parents have separate MyPass accounts, they can have all children’s passes added to each account.

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You can load money, also called “Stored Value” onto your Season Pass via your MyPass account. You can also do this by visiting Will Call, located at the front gate, or Guest Relations, located inside the park next to the Wave Pool. You can also load money onto any Season Pass that is linked to your MyPass account online at WildWaves.com.

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All Payment Plan payments are auto-billed. Payment dates are automatically selected during the checkout process, and are based on the date you make your initial purchase. No payments can be made at the Park. To update your billing information, or make an additional payment, visit the Payment Plan portal.

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No. All Season Passes purchased on a Payment Plan must be paid in full prior to processing and using.

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All stored value that is left over on your Season Pass by the end of the season will roll over to your membership profile for the following season. You will have access to this money on your card after you process it. If you are not renewing your Season Pass for the following season, you can submit a refund request by emailing info@wildwaves.com.

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Stored Value can only be used inside the park gates (not available to use at the front gate to purchase tickets, or at our parking lot to purchase day/season parking). This includes all of our Retail and Food locations. Park vendors and Games are excluded.

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Yes! From park opening until Noon, Season Pass members only can use the Exit Gate to enter the park. Please note - this is only offered when the Water Park is open, from May 26th through September 3rd. The Season Pass entrance is not available during School Days in June. 

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Unfortunately, we do not offer Season Pass lockers. However, there are (2) coupons on your season pass to use for discounted lockers.

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You need to visit the Rentals office, located next to the Wave Pool near Guest Relations, and present your season pass card. The retail team member will give you a coupon code for $5 off a locker for that day that you will use to type in at the locker Kiosk when renting a locker that day.


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