Frequently Asked Questions


Back To Top

Online Order FAQ

What are the computer software requirements to purchase and print tickets?
The Connection Speed Minimum for dial-up modems is 56k

BACK TO TOP

When I select "Buy Now,” why do I get a white screen in the middle of the site/the screen keeps loading and/or nothing happens?
Security settings set too high can prevent you from completing your purchase. Higher security settings are sometimes used in the following situations:
- Work or public computer
- AOL Internet Browser
- Computer with security protections such as “Nanny Guard”

BACK TO TOP

How do I print my ticket(s) at home?
Print@Home technology allows you to print your ticket(s) from your computer printer and go straight to the gate at the park.

You will be asked to register each ticket before the purchase is complete.

You may register each ticket by clicking on the Print@Home logo on the order confirmation screen; you may also register and print your ticket(s) from your email confirmation.

If you do not know the name of the person(s) who will use the ticket(s) at time of purchase:
- You may wait to print order until you can properly register all the names.
- You may select to print tickets individually, printing only the tickets you have registered with a name.

BACK TO TOP

Why do I have to register each Print@Home ticket?
For security reasons, including deterring online fraud, each guest must show photo ID matching the name that is printed on the ticket at the turnstiles. Only young children without a Student or State-Issued ID will be allowed entry without ID.

For organized groups only, tickets may be registered in the name of the group. The group leader may be asked to show photo ID.

BACK TO TOP

Can I change the registered name after a ticket/Season Pass is printed?
Daily Tickets
Yes, you may change the name on your Print@Home Daily Tickets. Simply refer to your e-mail receipt and click the web link to the Print@Home site where you originally printed your tickets. Make the desired correction and reprint the ticket(s).

Season Passes
Yes, but name changes made to unused Season Passes must be made by the Will Call Staff at the park.

Please Note: Technical Support is unable to change names on tickets/passes under any circumstances.

BACK TO TOP

What if I cannot print my ticket(s)?
Please check the following:

- Make sure all of the fields on the registration screen have been populated with individual ticket holder’s name.
- If printing from the registration screen, try printing from your email receipt.
- Try using a different Internet browser.
- Be sure to read your email receipt for complete instructions.
- Check to make sure your printer is plugged in, properly connected, and turned on.
- Make sure that all color and black ink cartridges contain ink and are working properly. (If you are not sure that you have ink, please print a test page such as an email or a photograph.)

If you are still unable to print your ticket(s) at home, please visit the Will Call window, located at the Front Gate of the park, on the day of your visit. The Will Call staff will be able to look up your order, and print your tickets for you (Fees may apply).

You will need to bring the following to the Will Call window:

- The last 4-digits from the credit card used to make your purchase
- Photo ID
- If available, your email receipt or your order confirmation number

BACK TO TOP

What if I lose my ticket/Season Pass?
For Print@Home ticket(s), please reprint your tickets by following the instructions in your email receipt.

You may also have the Will Call staff at the Park reprint your ticket/Season Pass on the day of your visit (Fees may apply).

You will need to bring the following to the Will Call window:
- The last 4-digits from the credit card used to make your purchase
- Photo ID
- If available, your email receipt, or your order confirmation number

BACK TO TOP

Can I pick up my Print@Home ticket(s) at the park?
This option is not available at this time; however, if you are unable to print your ticket(s) at home, please visit the Will Call window at the park on the day of your visit. The staff will be able to look up your order, and print your tickets for you (Fees may apply).

You will need to bring the following to the Will Call window:
- The last 4-digits from the credit card used to make your purchase
- Photo ID
- If available, your email receipt or your order confirmation number

BACK TO TOP

Do tickets have an expiration date?
Date-specific tickets are valid only on the specific dates shown.

Tickets and Season Passes without specific dates are valid during the current operating season only.

BACK TO TOP

What is the refund policy for tickets?
Tickets, Season Passes, and vouchers are non-refundable. Please be sure you have selected the correct park, the correct tickets and the correct number of tickets before completing your purchase. The published Terms & Conditions state “no cancellations, refunds, rain checks or exchanges.”

BACK TO TOP

What if I made a mistake when ordering?
Please note:
- Before you make your final purchase, carefully review your selections. We do not offer refunds for any tickets purchased online, or at the gate.
- Technical Support Agents cannot process a refund under any circumstances.
- If you made a mistake with the order, please contact the park directly at (253) 661-8000.

BACK TO TOP

I can't complete the order because I don't know all of the information about the pass holder. What should I do?
You must have all of the information necessary to complete the online order. If you do not have all of the information, you may purchase a Daily Admission Ticket or Season Pass directly from the park.

BACK TO TOP

What if I cannot find the help I need in the Frequently Asked Questions?
Technical Support is available by telephone 24 hours per day, 7 days per week.

- Technical Support Agents cannot provide park specific information such as hours of operation.
- Technical Support Agents cannot provide detailed information about the entitlements associated with tickets and passes.
- Technical Support Agents cannot provide detailed information about events.
- Technical Support Agents cannot approve or process refunds under any circumstances.

If you wish to speak with a Technical Support Agent, please call (407) 261-4284. For park related questions, please call (253) 661-8000.


Back To Top