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Need help planning your day at Wild Waves Theme Park?  Click on any of the topics below to find the answers.

ANNOUNCEMENTS & MESSAGES GUEST CONDUCT PARKING
APPROPRIATE ATTIRE GUEST RELATIONS PET POLICY
ATM’S GUESTS WITH DISABILITIES PUBLIC TRANSPORTATION
ATTRACTION CLOSINGS INCLUSIVE WITH ADMISSION RESTRICTED AREAS
BABY CARE STATIONS LOCKER RENTALS RIDE REQUIREMENTS
BIRTHDAY PARTIES LOOSE ARTICLES RIDER SWAP
CREDIT CARDS & PERSONAL CHECKS   LOST & FOUND SECURITY CHECKPOINT
DISCOUNT ADMISSION LOST PARENTS SERVICE ANIMALS
FIRST AID LOST OR STOLEN SEASON PASSES            SHOE POLICY             
FOOD & BEVERAGES PARK HOURS/SHOW SCHEDULE SMOKING POLICY 
GROUP EVENTS PARK RE-ENTRY RENTAL TUBES STROLLERS & WHEELCHAIRS

ADMISSION

Before your visit, be sure to check out our discount ticket options which are available online and at select Safeway stores. Purchasing your tickets ahead of time will save time and money at the gate! 

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ADMISSION INCLUDES

A general admission ticket is all you need to enjoy the thrilling attractions and entertainment Wild Waves Theme Park has to offer! All rides, slides, and shows are included with park admission, with the exception of the I-5 Dive Skycoaster and the Soaring Eagle Zip Line.

Rental tubes, lockers, and private cabanas are available at additional cost.

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ANNOUNCEMENTS & MESSAGES

Unfortunately, personal paging of any kind is not available. If you become separated from your group, you may leave a message at Guest Relations.

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ATM & CREDIT CARDS

Wild Waves Theme Park has ATM’s available for your use at the front gate (access is outside the front gate next to Will Call), next to the Shoe Hut in Pirates Cove section of the park,  in the arcade in Slide Alley section, and outside of the Candy Factory  in Celebration Square (near the Disk’o Flashback).

MasterCard, Visa, American Express, and Discover are accepted with proper identification at all ticket booths, concession stands, and retail stores. Unfortunately, personal checks are not accepted.

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ATTIRE

We ask that you dress appropriately for a family environment. Any clothing that can be considered vulgar, offensive, or gang related will not be allowed. Park admission may be denied if clothing is deemed by management to be inappropriate.

Proper swimwear is required on all water attractions. Denim or swimwear with buckles, rivets, or zippers are not permitted on water attractions. Some water attractions do not allow t-shirts to be worn while on the ride, proper swimwear is required.

The only flotation devices allowed inside the park are US Coast Guard approved life jackets.  If life jackets are worn, they are only allowed on some water attractions -  not allowed on body slides and cannot go past certain depths in select pools.  Life jackets are available for FREE on a first come first serve basis at Lockers Rentals.  Please contact us with any questions.

For the health and safety of all our guests, shirts and pants or shorts are suggested on attractions beyond the water park. Please note that while shoes are not allowed in pools or on water slides, shoes are required on all attractions beyond the water park. You will be asked to retrieve shoes that have been left in a locker, vehicle, or with personal items.

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ATTRACTION CLOSINGS

Attractions may be closed temporarily during electrical storms, heavy rain, high wind, or due to maintenance. Attractions will re-open as soon as safe operations can be assured. Refunds for attraction closings will not be offered.

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CHANGING TABLES

For your convenience, baby care centers are located in or near each restroom. Splash wear diapers are available for purchase at Surfside Gifts.

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CONDUCT

All guests are expected to behave in a family-friendly manner. Unruly, disruptive, and offensive behavior will not be tolerated. Line-jumping or place holding is prohibited. Fighting, use of force, and physical or verbal threats will not be allowed toward guests or team members. Violations will result in ejection from the park without refund.

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FIRST AID

Wild Waves Theme Park has two EMT-staffed first aid stations. One is located near the Wave Pool, adjacent to Locker Rentals, Guest Relations, and Surfside Gifts. The other can be found near Lumberjack Falls and the Timber Axe. Our EMTs do not disperse any medications.

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FOOD AND BEVERAGES

Wild Waves Theme Park has a number of restaurants and concession stands offering a variety of foods. Outside food and beverages, as well as coolers and glass containers, may not be taken into the park. If you or a member of your group has special dietary needs please contact the park prior to your visit.

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GROUP EVENTS

Wild Waves Theme Park would love to have your group join us for some fun in the sun! Please review the groups section of the website or contact a group sales representative at 253-661-8001 for more information on group discounts, catered picnics, and birthday parties. 

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GUEST RELATIONS

The Guest Relations Center is located near the Wave Pool, adjacent to Locker Rentals, First Aid, and Surfside Gifts. Our Guest team members are always happy to assist you with the following:

  • General park information and assistance 
  • Lost and found 
  • Information for guests with disabilities 
  • Visitor information (hotels, campsites, points of interest) 

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GUESTS WITH DISABILITIES

Our goal is to accommodate every guest to the best of our abilities. Participation on some attractions may be restricted due to park and/or manufacturer requirements. These restrictions may include an individual’s height, weight, and physical condition. We strive to provide an entertaining experience with fair, equal, and safe treatment of all our guests. Please contact Guest Relations for additional information or assistance.

Parking: Parking for guests with disabilities is available near the front gate. Vehicles parked in designated parking spaces without a permit are subject to applicable laws.

Restrooms: Each restroom is equipped with a companion stall.

Service Animals: See pet policy.

Ride Information: Please review specific ride requirements and restrictions at the entrance of each attraction. Guests should generally be in good health when experiencing thrill rides. Guests who have had recent surgery, expectant mothers, those with heart conditions, high blood pressure, neck or back problems, or a condition that prevents normal seating or use of safety restraints should not board. Riders must be able to hold themselves upright with their head up, shoulders and back against the seat, and their hands and legs inside the ride at all times.

Casts: Guests with casts and limb braces may be restricted from water attractions if the cast cannot get wet. As a general rule, hard casts that cover more than one joint of the arm or leg (i.e. wrist AND elbow, or ankle AND knee) may not be allowed on any attraction due to the restrictive nature of the cast. Any cast that prevents normal seating or use of safety restraints will not be allowed. Some rides may require guests with casts to sit in certain seats or sequences. Guests with casts must be aware that participation on some attractions may worsen an existing injury.

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LOCKER RENTALS

Wild Waves Theme Park is happy to have all-day locker rentals available to our guests. The Locker Rentals window is located near the Wave Pool, adjacent to Guest Relations, First Aid, and Surfside Gifts. Our lockers are located along either pathway between the Wave Pool and Zooma Falls. If you need assistance locating your locker, our representatives at either Locker Rentals or Guest Relations are always happy to assist you. Click here for rental pricing.

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LOOSE ARTICLES

Loose articles are not permitted on most attractions and should be left with non-riders or secured in lockers. Wild Waves Theme Park and its employees are not responsible for any lost, stolen, or damaged items.

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LOST AND FOUND

Please visit Guest Relations to report any lost or found items. Our Guest Relations team members will be happy assist you with filling out a lost item report. Wild Waves Theme Park and its employees are not responsible for any lost, stolen, or damaged items. 

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LOST PARENTS

Children who get separated from their group will be taken to Guest Relations. Children should be instructed to ask the nearest team member for help in case they get lost. Team members are identified by Wild Waves name tags. It is a good idea for your group to decide on a meeting place, such as the Wild Thing, in case you get separated. 

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LOST OR STOLEN SEASON PASSES

Please visit the Will Call window at the entrance gate should your season pass turn up missing. A $15 replacement fee will be issued for all season pass re-prints.

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PARK HOURS AND SHOW SCHEDULE

Opening and closing times vary by season. See park hours for more information. 

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PARKING

Wild Waves Theme Park has a main parking lot. You are more than welcome to leave and re-enter the parking lot during your day, just be sure to keep your parking ticket stub on your dashboard. Parking rates are tax inclusive and charged per vehicle. Click here for parking pricing.

Pick-Up/Drop-Off parking is available at the entrance to the parking lot. Please note that parking in this section is limited to 15 minutes.

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PET POLICY

Wild Waves Theme Park does not offer kennel services and pets are not permitted inside the park.

Trained service animals are welcomed but must remain on a leash or in a harness at all times. Service animals are the responsibility of the owner and must not be left unattended. Owners are responsible for the behavior of and cleaning up after their service animal. Due to safety requirements, none of our attractions are able to accommodate service animals. Please be prepared to have a non-rider stay with your service animal at each attraction. Team members are not permitted to care for service animals.

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PUBLIC TRANSPORTATION

Wild Waves Theme Park is located along Pierce Transit Bus Route 402

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RE-ENTRY

If you wish to leave the park and plan to return the same day you must first get your hand stamped at the exit/re-entry gate. When you return to the park, you must show a proper hand stamp to the security officer and have your ticket stub available upon request or re-entry will not be allowed.

Season Passes are valid for one entry each day. If you are a season pass holder and wish to leave and re-enter the park, you must follow the standard hand stamp procedure.

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RENTAL TUBES

Wild Waves Theme Park has rental tubes available for guests who wish to save time in line. Rental tubes can be used on the Konga Slides, Konga Lazy River, and Raging River Ride only. There is a weight limit for rental tubes – 300 lbs. for a single and 400 lbs. combined for a double tube. (NOTE: Rental tubes cannot be used on Riptide. Please remember that tubes are already provided on water attractions that require tubes.) Click here for rental prices and other information.

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RESTRICTED AREAS

Guests are not permitted to enter any restricted areas. Personal items lost in ride areas must be reported to the ride operator and Guest Relations. Wild Waves Theme Park will make every effort to retrieve lost articles after normal operating hours. Entering a restricted area will result in ejection from the park with no refund. 

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RIDE & ATTRACTION REQUIREMENTS

There are inherent risks in the participation on any amusement ride. Guests must:

  • exercise good judgment and act responsibly at all times on all attractions 
  • obey all written and oral warnings, rules, and instructions 
  • properly use all ride safety equipment provided 
  • review specific attraction rules and safety information located at each attraction entrance

Violation of any attraction rule or instruction may result in ejection from the park without refund.

For the safety of all our guests, most attractions have height, weight, size, and clothing restrictions. Guests may not ride if they are unable to properly use seating or safety restraints, or understand and follow required safety rules and procedures. Child harnesses are not permitted on any ride. Guests are encouraged to know their child’s height to plan which attractions will best accommodate their visit. Height requirements are subject to change without notice. Please see rides and attractions for specific height requirements.

A child must be able to independently hold their torso and head upright with complete upper body control.  In addition, a child must be seated in their own seat, place their back against the seatback, bend their knees over the edge of the seat, face forward, remain seated and hold on to safety bars at all times. All other rider policies (shoes, height, etc.) must be followed.  NOTE: We do not allow children to ride on the lap of a parent or guardian on any attraction – the child must occupy their own seat and cannot be picked up at any time during the cycle.

This policy change will affect the following attractions:

·         Antique Carousel – must be accompanied by an adult

·         Ferris Wheel – must be accompanied by an adult

·         Kiddie Boats

·         Kiddie Coaster – must be accompanied by an adult – companion must keep one arm around child and one hand on safety bar

·         Kiddie Combo – must be seated in Sports Car or Dune Buggy

·         Safari Jeeps

·         Space Racer – must be accompanied by an adult

·         Wagon Train – must be accompanied by an adult

 

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RIDER SWAP

To accommodate families with small children, Wild Waves Theme Park offers a ‘rider swap’ policy. One parent is required to wait in line while the other parent waits with the small child at the exit to the attraction. After the ride comes to a complete stop the parents may trade places. The first now watching the small child, the second enjoying the ride.

Please make the ride operator aware that you will be using the rider swap policy as the first parent nears the front of the line. Remember that line jumping and place holding is prohibited.

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SECURITY CHECKPOINT

Your safety is our priority at Wild Waves Theme Park. Along with our security team, the Federal Way Police Department is onsite during all operating hours.  In order to ensure your group a safe and memorable day, guests are required to pass through metal detectors and all bags must be inspected. You should leave inappropriate items at home or secured in your car. Inappropriate items include, but are not limited to, food, beverages, alcohol, glass containers, firearms, or other items that could be considered weapons.

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SMOKING POLICY

For the health and safety of all our guests, Wild Waves Theme Park has provided 2 designated smoking areas marked by “Smoking Area” signs. One is located outside of the exit gate and the other in front of the Ring of Fire in Celebration Square.

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STROLLERS & WHEELCHAIRS

Wild Waves Theme Park does not have strollers or wheelchairs available to rent.

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