Follow these easy steps to look up your order confirmation email!
1. Visit the Wild Waves and Enchanted Village online store. To access the online store, click the “cart” – located in the upper right-hand corner at the top of the web page.
2. Once inside the online store, click the Menu button, located in the upper left corner of the pop-up window.
3. Click on “Order Search,” located roughly halfway down the menu.
4. Enter your email and phone number used at the time of purchase to search for your order.
5. Once your order has been located, select the corresponding order and select it to view the receipt, print the tickets/voucher, or re-send yourself the confirmation email.
What if my order cannot be located, or I still haven’t received the confirmation email after following the above steps?
Please Contact us at firstname.lastname@example.org for assistance on obtaining your confirmation email.
For assistance with an online order please visit our Online Support Page or Technical Support is available by calling (407) 261-4284.
Discount tickets are not available for purchase via our online mobile store if you are at the park or within park property.
All ticket prices are plus 9.5% tax and online ticket prices are plus a $1.25 processing fee per ticket.
Season Passes are valid only on specified regular operating days during the season printed on the card. Lost, stolen, or misplaced Season Passes may be replaced for a fee of $15 at the Will Call booth and then proceed to the Season Pass Processing Building to obtain a reprint. A Season Pass cannot be used by any other individual; only the owner of the Season Pass may use the pass. One ticket, voucher or season pass per person. No cancellations, refunds, rain checks or exchanges; tickets will not be replaced if lost, stolen or unused. Tickets may not be copied or resold and may be used only once. Duplication will result in revocation without refund and ejection.
To request a name change, purchaser must accompany the new Guest, and present photo ID and ticket/voucher at Season Pass Processing Building. Ticket or season pass voucher not valid at other parks, or during private parties/blackout dates. Operating dates, hours, prices and policies subject to change without notice. May not be combined with any other offers or discounts.
Some special events may require an additional charge. Prices, dates, hours, and attraction availability are subject to change without notice. We reserve the right to be closed to the public and season pass holders for private events. Availability of rides, shows and attractions are subject to change without notice. A ticket or pass is a revocable license and may be confiscated with no refund of purchase price. Violation of park rules will result in expulsion. A copy of park rules is available upon request. Conduct that is disorderly, disruptive or in poor taste is prohibited. Clothing with inappropriate/offensive words, phrases or graphics are prohibited. While in the theme park (if applicable), shirts and footwear with soles must be worn at all times. Only tickets/season pass vouchers obtained from Wild Waves and Enchanted Village or offices authorized by Wild Waves and Enchanted Village to sell/distribute will be honored. Not valid if reproduced in any manner. Resale of tickets/passes is strictly prohibited. Due to maintenance and other circumstances, certain rides and attractions (including new rides) may not be open to the public. Admission to certain rides, shows, attractions, special events and concerts may require an additional charge or be subject to pre-sold admission. Tube and other rentals, merchandise, food, games and arcades require additional fees. The bearer of the ticket or season pass voucher grants Wild Waves and Enchanted Village the right to film/video/photograph the bearer on park property for any purpose without payment or consideration thereof. Wild Waves and Enchanted Village assumes no responsibility for accident or loss to any person in connection with the condition or use of the park, rides and amusements or their entrance into or departure from the park.