Frequently Asked Questions
Have questions about your visit to Wild Waves Theme & Water Park? Check out some of our most commonly asked questions below!
Can’t find your answer? Email us at info@wildwaves.com for assistance.
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GENERAL PARK QUESTIONS
What does an admission ticket to the park include?
Where can I purchase tickets?
Is there a military discount on tickets or Season Passes?
We offer a military discount on single-day admission tickets. To purchase a discounted military admission ticket, please show a valid, active military ID or proof of service at any front gate ticket booth. There are no discounts of any kind on Season Passes. One Military ID is valid to purchase up to 4 discounted tickets. Military Discount is sold at Front Gate ONLY. Not available for purchase online.
Is my infant/baby/child free?
Can I bring food into the park with me?
Guests with food allergies or special dietary needs are permitted to bring food into the park. Food should be limited to one or two single snack size items for the individual and a single 6”x7” sandwich size bag containing the food or meal for the individual. Anything larger or more than that should be left in the vehicle outside of the park. If you have questions, please contact us at info@wildwaves.com before your visit.
Is there a place where I can store my items while I’m enjoying the park?
Are there ATMs inside the park?
What forms of payments do you accept?
Cash is not accepted at any of the Wild Waves venues. However, you can convert your cash to a visa card at one of our Cash-to-a-Card. It’s easy to convert your cash to a debit card that’s good for all purchases (inside the park and out). Simply visit one of our kiosks located throughout the park.
You can find a kiosk at Guest Relations, Candy Factory, or at Surfside Gifts.
Can I bring my own shade?
Yes, small umbrellas are allowed. However, restrictions apply to where these items can be placed. No large umbrellas, tents, or pop-ups are allowed. No exceptions will be made.
Can I bring my own chair?
I lost something while at the park! Is there a Lost and Found?
The Lost and Found office is located inside the water park to the left of the Surfside Giftshop office during the summer season. For Fright Fest, please visit the Guest Relations office by the front gate. If you have realized you lost something after leaving the park, please fill out an online Lost & Found item report with a description of your lost item(s). Our Lost & Found team will be in contact with you. Please note that Wild Waves Theme & Water Park and its employees are not responsible for any lost, stolen, or damaged items.
I lost a member of my group! How can I find them?
I have a cast, but I still want to enjoy the theme and water park. Can I ride any of the attractions?
Where is the closest hotel?
There are many hotels surrounding the Park. Check out our Preferred Hotels!
What is your weather policy?
What are your cleanliness and sanitization standards and procedures?
All guest and team member high-touch points such as surfaces, railings, technology screens, handles and doors are sanitized throughout the day as per regular policy. Antibacterial soap and hand sanitizer stations are also available throughout the park.
In addition to the steps outlined above, we ask team members who are exhibiting cold or flu-like symptoms to stay home and contact their healthcare provider. The park follows guidance from local and state officials, as well as the Centers for Disease Control (CDC) and World Health Organization (WHO) on necessary health & safety protocols.
I still have questions. How do I contact Guest Relations?
CHAPERONE POLICY
SUMMER SEASON
FRIGHT FEST
Please note that there is no admission discount for chaperones.