Frequently Asked Questions

Have questions about your visit to Wild Waves Theme & Water Park? Check out some of our most commonly asked questions below!

Can’t find your answer? Email us at info@wildwaves.com for assistance.

 

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GENERAL PARK QUESTIONS

What does an admission ticket to the park include?
A single-day admission ticket to Wild Waves Theme & Water Park includes access to all 70 acres – including both the theme park and the water park! All rides, slides, and attractions, except the Soaring Eagle Zip Line, included with park admission. Ride tickets for the Soaring Eagle Zip Line ($5 per person) and the I-5 Dive Skycoaster (single rider: $20, double: $30, triple: $40) come at an additional fee and can be purchased at the Candy Factory.
Where can I purchase tickets?
Tickets can be purchased the day of for full price at our front gate ticket booths. Discount tickets can be purchased in advance online on our Tickets page. Be sure to visit our Discounts page to check out the best ways to score discount tickets!
Is there a military discount on tickets or Season Passes?

We offer a military discount on single-day admission tickets. To purchase a discounted military admission ticket, please show a valid, active military ID or proof of service at any front gate ticket booth. There are no discounts of any kind on Season Passes. One Military ID is valid to purchase up to 4 discounted tickets. Military Discount is sold at Front Gate ONLY. Not available for purchase online.

Is my infant/baby/child free?
Kids age 3 years old and under are free!
Can I bring food into the park with me?
Outside food and beverage are not allowed except sealed plastic water bottles, empty reusable bottles, and baby food (milk, formula, and/or baby/toddler snacks). We do allow re-entry into the park if you would like to bring food to leave in your vehicle.

Guests with food allergies or special dietary needs are permitted to bring food into the park. Food should be limited to one or two single snack size items for the individual and a single 6”x7” sandwich size bag containing the food or meal for the individual. Anything larger or more than that should be left in the vehicle outside of the park. If you have questions, please contact us at info@wildwaves.com before your visit.

Is there a place where I can store my items while I’m enjoying the park?
Yes! We offer daily locker rentals for a fee. Lockers are available to rent in the water park by Konga Ice Cream and directly to the right of the front gate entrance. Visit any self-automated kiosk in either area to purchase a locker rental. Click here for locker rental prices (prices are subject to change). Season Pass holders receive exclusive access to the Season Locker Pass, which gives you unlimited locker rentals all season long!
Are there ATMs inside the park?
There are no ATMs in the park. The park accepts credit cards, cash-free cards, and mobile payments. We are also excited to announce our new Cash-to-a-Card system! It’s easy to convert your cash to a debit card that’s good for all purchases (inside the park and out). Simply visit one of our kiosks located at Guest Relations, Candy Factory, or Surfside Gifts.
What forms of payments do you accept?
MasterCard, Visa, American Express, and Discover cards are accepted with proper identification at all ticket booths, concession stands, and retail stores. Personal checks are not accepted. We also accept ApplePay and tap-to-pay at our retail locations.

Cash is not accepted at any of the Wild Waves venues. However, you can convert your cash to a visa card at one of our Cash-to-a-Card. It’s easy to convert your cash to a debit card that’s good for all purchases (inside the park and out). Simply visit one of our kiosks located throughout the park.

You can find a kiosk at Guest Relations, Candy Factory, or at Surfside Gifts.

Can I bring my own shade?

Yes, small umbrellas are allowed. However, restrictions apply to where these items can be placed. No large umbrellas, tents, or pop-ups are allowed. No exceptions will be made.

Can I bring my own chair?
Yes, camping-type chairs are allowed. However, restrictions apply to where these chairs can be placed.
I lost something while at the park! Is there a Lost and Found?

The Lost and Found office is located inside the water park to the left of the Surfside Giftshop office during the summer season. For Fright Fest, please visit the Guest Relations office by the front gate. If you have realized you lost something after leaving the park, please fill out an online Lost & Found item report with a description of your lost item(s). Our Lost & Found team will be in contact with you. Please note that Wild Waves Theme & Water Park and its employees are not responsible for any lost, stolen, or damaged items.

I lost a member of my group! How can I find them?
Guests who become separated from their party and seek assistance will be taken to the Lost & Found Office. Children should be instructed to ask the nearest team member for help in case they get lost. Team members are identified by Wild Waves Theme & Water Park name tags. We recommend that all groups decide on a meeting place, such as the Wild Thing, in the event they get separated. Please note that we are unable to page people in the park.
I have a cast, but I still want to enjoy the theme and water park. Can I ride any of the attractions?
Guests with casts or braces will be restricted from riding certain rides where the cast or brace may present a hazard to the guest or others. If a cast is permitted on a ride, the cast must fit comfortably within the ride vehicle and not interfere with the required riding position or function of the restraint, if applicable. Please contact Guest Relations or email info@wildwaves.com for more information or if in doubt about your ability to safely experience a ride. Please note that guests with casts must be aware that participation in some attractions may worsen an existing injury. Read more and see restrictions on specific rides here.
Where is the closest hotel?

There are many hotels surrounding the Park. Check out our Preferred Hotels!

What is your weather policy?
In the event of rain, our attractions will remain open. If there is heavy rain, severe weather or lightning in the area, some rides may not be able to operate and guests will be asked to exit the water until the weather passes. In the event weather conditions cause all rides and attractions to close for a continuous 2 hours, a raincheck may be issued for admission on another day during the same operating season. Please present your receipt of purchase to Guest Relations, located next to the main entrance, to receive your ticket. Season Pass holders are not eligible for a raincheck. Once rides re-open, rainchecks will no longer be issued. No rainchecks will be issued if the park closes for the day due to weather during the last 60 minutes of the park’s operating day. We do not offer refunds.
What are your cleanliness and sanitization standards and procedures?
At Wild Waves, the safety and well-being of our guests and team members have always been our top priority. We have specific, stringent sanitation protocols in place for every operating department.

All guest and team member high-touch points such as surfaces, railings, technology screens, handles and doors are sanitized throughout the day as per regular policy. Antibacterial soap and hand sanitizer stations are also available throughout the park.

In addition to the steps outlined above, we ask team members who are exhibiting cold or flu-like symptoms to stay home and contact their healthcare provider. The park follows guidance from local and state officials, as well as the Centers for Disease Control (CDC) and World Health Organization (WHO) on necessary health & safety protocols.

I still have questions. How do I contact Guest Relations?
If you have questions about your ticket or Season Pass purchase, please contact us here and reference your order confirmation number.

CHAPERONE POLICY

SUMMER SEASON
Children 14 years of age and under must be accompanied by a supervising chaperone who is at least 15 years old.
FRIGHT FEST
Minors under 18 must be accompanied by a responsible adult (21+) to enter the park.

Please note that there is no admission discount for chaperones.

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