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Wild Waves theme park

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Washington’s only Water and Amusement Park

Park Policies

Park Policies

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Admission: Before your visit, be sure to check out our discount ticket options which are available online and at select Safeway stores. Purchasing your tickets ahead of time will save time and money at the gate!

Admission Includes: A general admission ticket is all you need to enjoy the thrilling attractions and entertainment Wild Waves Theme Park has to offer! All rides, slides, and attractions are included with park admission, with the exception of the I-5 Dive Skycoaster and the Soaring Eagle Zip Line.

Announcements & Messages: Unfortunately, personal paging of any kind is not available. If you become separated from your group, you may leave a message for them at Guest Relations.

ATMs: Wild Waves Theme Park has ATM’s available for your use at the following locations:

  • Front gate (access is outside the front gate – next to Will Call)
  • Next to the Shoe Hut in the Pirates Cove section of the park
  • In the Arcade, located in Slide Alley
  • Outside of the Candy Factory in Celebration Square (near the Disk’o Flashback)

MasterCard, Visa, American Express, and Discover are accepted with proper identification at all ticket booths, concession stands, and retail stores throughout the park. Unfortunately, personal checks are not accepted.

Attire: We ask that you dress appropriately for a family environment. Any clothing that can be considered vulgar, offensive, or gang related will not be allowed. Park admission may be denied if clothing is deemed by management to be inappropriate.

Proper swimwear is required on all water attractions. Denim, or swimwear with buckles, rivets or zippers are not permitted on any water attractions. Some water attractions do not allow t-shirts or swim cover-ups to be worn while on the ride, proper swimwear is required.

The only flotation devices allowed inside the park are U.S. Coast Guard approved life jackets. If life jackets are worn, they are only allowed on some water attractions; life jackets are not allowed on body slides and cannot go past certain depths in select pools. Life jackets are available for FREE on a first-come, first-serve basis at Lockers Rentals. Please contact us with any questions.

For the health and safety of all our guests, shirts and pants or shorts are suggested on attractions beyond the water park. Please note that while shoes are not allowed in pools or on water slides, shoes are required on all attractions beyond the water park. You will be asked to retrieve shoes that have been left in a locker, vehicle, or with personal items.

Attraction Closings: Attractions may be closed temporarily during electrical storms, heavy rain, high wind, or due to maintenance. Attractions will re-open as soon as safe operations can be assured. Refunds for attraction closings will not be offered.

Camera Policy: For safety reasons, picture-taking is not permitted on any ride or attraction. Due to the nature and dynamics of all rides and the potential for injury, unsecured cameras or video cameras of any size are not permitted while on the ride. To store such equipment, either return them to your vehicle or use the lockers that are available for rent for a nominal fee.

The following conditions must be met for the hands free cameras/camera harnesses to be permitted:

  • Must be secured by a 3-point or more harness, over the shoulders of the rider and around the torso, that is snapped or buckled closed and cannot be detached by bumping.
  • The camera must be inside a case that snaps closed tightly, and the case must be securely attached to the harness with a screw-type pen or similar device. Similarly, if the camera alone can be directly and securely attached to the harness with a screw-type pen or similar device.
  • A Park Operations Manager must approve of the device before it is used.

Changing Tables: For your convenience, baby care centers are located in or near each restroom. Splash wear diapers are available for purchase at Surfside Gifts.

Charging Station: For your convenience, visit the Metro PCS Recharge Lounge, located next to the Pizza Pier (above Guest Relations) to charge your phone, relax, and rest up before before heading out for more park fun!

Conduct: All guests are expected to behave in a family-friendly manner. Unruly, disruptive, and offensive behavior will not be tolerated. Line-jumping or place holding is prohibited. Fighting, use of force, and physical or verbal threats toward guests or team members will not be allowed. Violations will result in ejection from the park without refund.

Customer Service: For assistance with an online order, please visit our Online Support Page. If you need further assistance, please call the Technical Support Line, available 24 hours a day, 7 days a week at (407) 261-4284.

First Aid: Wild Waves Theme Park has two EMT-staffed First Aid stations. One is located near the Wave Pool, adjacent to Locker Rentals, Guest Relations, and Surfside Gifts. The other First Aid station can be found near Lumberjack Falls and the Timber Axe. Please note – our EMTs do not disperse any medications.

Food & Beverages: Wild Waves Theme Park has a number of restaurants and concession stands offering a variety of foods. Outside food and beverages are not allowed inside the park. You may bring bottled water or a water bottle to fill at one of our many water fountains or water filling stations. Hard-sided coolers and glass containers are not allowed inside the park. Soft-sided coolers may be brought in.

If you or a member of your group has special dietary restrictions or needs, please contact the park at least 24 hours in advance of your visit at info@wildwaves.com so that we can assist in making accommodations.

Fright Fest Haunted House Rules: 

Medical Warning
Individuals with light and sound sensitivity, lung, heart, allergy or other serious health conditions should proceed with extreme caution.

Notice of Fright Fest Haunted House Rules:
Must stay on designated path
Guests under the influence of drugs or alcohol will be removed
No touching, harassing or endangering the actors
No touching props or sets
No profanity or obscene gestures
No running or pushing
No strollers or carrying other individuals in the haunted house
No open flames – No smoking
No flash photography or video photography, including cell phones permitted
No entry with food or beverage
All guests are subject to security screening

We reserve the right to stop the tour at any time and remove guests who do not follow the above rules or Wild Waves Theme Park Policies.

Group Events: Wild Waves Theme Park would love to have your group join us for some fun in the sun! Please review the Groups page on the website, or contact a group sales representative at (253) 661-8001 for more information on group discounts, catered picnics, and birthday parties.

Guest Relations: The Guest Relations Center is located near the Wave Pool, adjacent to Locker Rentals, First Aid, and Surfside Gifts. Our Guest Relations team members are always happy to assist you with the following:

  • General park information and assistance
  • Lost and found
  • Information for Guests with Disabilities
  • Visitor information (hotels, campsites, points of interest)

Guests with Disabilities: Our goal is to accommodate every guest to the best of our abilities. Participation on some attractions may be restricted due to park and/or manufacturer requirements. These restrictions may include an individual’s height, weight, and physical condition. We strive to provide an entertaining experience with fair, equal, and safe treatment of all our guests. Please contact Guest Relations for additional information or assistance.

Click here to download our 2015 Guide for Guests with Disabilities.

Parking: Wild Waves Theme Park has a main parking lot. You are more than welcome to leave and re-enter the parking lot during your visit, just be sure to keep your parking ticket stub on your dashboard. Parking rates are tax-inclusive and charged per vehicle, per day.

Pick-Up/Drop-Off parking is available at the entrance of the parking lot for individuals who are picking up or dropping off Guests at the theme park, or those who wish to purchase tickets for a future visit. Please note that parking in this section is limited to 15 minutes.

Parking for guests with disabilities is available near the front gate in the main parking lot. Vehicles parked in designated parking spaces without a permit are subject to applicable laws. Standard parking rates apply.

OVERSIZED VEHICLES
Oversized vehicles include:

  • Dually trucks
  • Motor homes/RV
  • Passenger vehicles with trailers
  • Tractor-trailers

PARKING POLICIES:

  • Daily parking is valid for the entire day with in and out privileges.
  • Daily parking tickets should be placed on the dash of the guest’s vehicle.
  • Season Long Pass should be adhered to the driver’s side of the windshield, lower left corner.
  • Wild Waves Theme Park parking attendants check vehicles periodically throughout the day.  Vehicles without a visible ticket or pass are subject to being towed at the owner’s expense.
  • Wild Waves Theme Park is not liable for any lost or stolen property.  Don’t leave valuables inside your vehicle where they are highly visible.
  • Guests may return to their vehicles at any time throughout the day.
  • Guests should not take up more than one space or block the road way with chairs or tables.
  • Barbecuing and/or grilling of any kind is not allowed on park grounds or parking lot.
  • Drinking alcoholic beverages is not allowed in the parking lot.

VIP Parking: VIP Parking is available daily for $20.00 per car and includes reserved parking located upfront near the front and exit gates.  VIP parking will sell out and is only available on a first come basis.

Restrooms: Each restroom is equipped with a companion stall.

Service Animals: Trained service animals are welcomed but must remain on a leash or in a harness at all times. Service animals are the responsibility of the owner and must not be left unattended. Owners are responsible for the behavior of and cleaning up after their service animal. Due to safety requirements, none of our attractions are able to accommodate service animals. Please be prepared to have a non-rider stay with your service animal at each attraction. Team members are not permitted to care for service animals.

Ride Information: Please review specific ride requirements and restrictions at the entrance of each attraction. Guests should generally be in good health when experiencing thrill rides. Guests who have had recent surgery, expectant mothers, those with heart conditions, high blood pressure, neck or back problems, or a condition that prevents normal seating or use of safety restraints should not board. Riders must be able to hold themselves upright with their head up, shoulders and back against the seat, and their hands and legs inside the ride at all times.

Casts: Guests with casts and limb braces may be restricted from water attractions if the cast cannot get wet. As a general rule, hard casts that cover more than one joint of the arm or leg (i.e. wrist AND elbow, or ankle AND knee) may not be allowed on any attraction due to the restrictive nature of the cast. Any cast that prevents normal seating or use of safety restraints will not be allowed. Some rides may require guests with casts to sit in certain seats or sequences. Guests with casts must be aware that participation on some attractions may worsen an existing injury.

Locker Rentals: Wild Waves Theme Park is happy to have all-day locker rentals available to our guests. The Locker Rentals window is located near the Wave Pool, adjacent to Guest Relations, First Aid, and Surfside Gifts. Our lockers are located along either pathway between the Wave Pool and Zooma Falls. If you need assistance locating your locker, our representatives at either Locker Rentals or Guest Relations are always happy to assist you.

Loose Articles: Loose articles are not permitted on most attractions and should be left with non-riders or secured in lockers. Wild Waves Theme Park and its employees are not responsible for any lost, stolen, or damaged items.

Lost and Found: Please visit Guest Relations to report any lost or found items. Our Guest Relations team members will be happy assist you with filling out a lost item report. Wild Waves Theme Park and its employees are not responsible for any lost, stolen, or damaged items.

Lost Parents: Children who get separated from their group will be taken to Guest Relations. Children should be instructed to ask the nearest team member for help in case they get lost. Team members are identified by Wild Waves name tags. It is a good idea for your group to decide on a meeting place, such as the Wild Thing, in case you get separated.

Lost or Stolen Season Passes: Please visit the Will Call window at the entrance gate should your season pass turn up missing. A $15 replacement fee will be issued for all season pass re-prints.

Park Hours and Show Schedule: Opening and closing times vary by season. See park hours for more information.

Pet Policy: Wild Waves Theme Park does not offer kennel services and pets are not permitted inside the park.

Public Transportation: Wild Waves Theme Park is located along Pierce Transit Bus Route 402.

Re-Entry: If you wish to leave the park and plan to return the same day you must first get your hand stamped at the exit/re-entry gate. When you return to the park, you must show a proper hand stamp to the security officer and have your ticket stub available upon request or re-entry will not be allowed.

Season Passes are valid for one entry each day. If you are a season pass holder and wish to leave and re-enter the park, you must follow the standard hand stamp procedure.

Rental Tubes: Wild Waves Theme Park has rental tubes available for guests who wish to save time in line. Rental tubes can be used on the Konga Slides, Konga Lazy River, and Raging River Ride only. There is a weight limit for rental tubes – 250 lbs. for a single and 500 lbs. combined for a double tube. (NOTE: Rental tubes cannot be used on Riptide. Please remember that tubes are already provided on water attractions that require tubes.)

Restricted Areas: Guests are not permitted to enter any restricted areas. Personal items lost in ride areas must be reported to the ride operator and Guest Relations. Wild Waves Theme Park will make every effort to retrieve lost articles after normal operating hours. Entering a restricted area will result in ejection from the park with no refund.

Ride & Attraction Requirements: There are inherent risks in the participation on any amusement ride. Guests must:

  • Exercise good judgment and act responsibly at all times on all attractions
  • Obey all written and oral warnings, rules, and instructions
  • Properly use all ride safety equipment provided
  • Review specific attraction rules and safety information located at each attraction entrance

Violation of any attraction rule or instruction may result in ejection from the park without refund.

Pregnancy Advisory: Guests who are pregnant may choose to ride any  amusement or water attraction; participation on any ride is up to guest discretion.

For the safety of all our guests, most attractions have height, weight, size, and clothing restrictions. Guests may not ride if they are unable to properly use seating or safety restraints, or understand and follow required safety rules and procedures. Child harnesses are not permitted on any ride. Guests are encouraged to know their child’s height to plan which attractions will best accommodate their visit. Height requirements are subject to change without notice. Please see rides and attractions for specific height requirements.

A child must be able to independently hold their torso and head upright with complete upper body control. In addition, a child must be seated in their own seat, place their back against the seat-back, bend their knees over the edge of the seat, face forward, remain seated and hold on to safety bars at all times. All other rider policies (shoes, height, etc.) must be followed. NOTE: We do not allow children to ride on the lap of a parent or guardian on any attraction – the child must occupy their own seat and cannot be picked up at any time during the cycle.

This policy change will affect the following attractions:

Antique Carousel – must be accompanied by an adult

Ferris Wheel – must be accompanied by an adult

Kiddie Boats, Kiddie Coaster – must be accompanied by an adult – companion must keep one arm around child and one hand on safety bar

Kiddie Combo – must be seated in Sports Car or Dune Buggy

Safari Jeeps Space Racer – must be accompanied by an adult

Wagon Train – must be accompanied by an adult

Rider Swap: To accommodate families with small children, Wild Waves Theme Park offers a ‘rider swap’ policy. One parent is required to wait in line while the other parent waits with the small child at the exit to the attraction. After the ride comes to a complete stop the parents may trade places. The first now watching the small child, the second enjoying the ride.

Please make the ride operator aware that you will be using the rider swap policy as the first parent nears the front of the line. Remember that line jumping and place holding is prohibited.

Security Checkpoint: Your safety is our priority at Wild Waves Theme Park. Along with our security team, the Federal Way Police Department is onsite during all operating hours. In order to ensure your group a safe and memorable day, guests are required to pass through metal detectors and all bags must be inspected. You should leave inappropriate items at home or secured in your car. Inappropriate items include, but are not limited to, food, beverages, alcohol, glass containers, firearms, or other items that could be considered weapons.

Smoking Policy: For the health and safety of all our guests, Wild Waves Theme Park has provided 2 designated smoking areas marked by “Smoking Area” signs. One is located outside of the exit gate and the other in front of the Ring of Fire in Celebration Square.

Snorkeling Masks: Snorkeling masks are not allowed in our pools. These types of masks are made out of Plexiglas which can shatter, resulting in us stopping the attraction, and having to drain the pool.

Strollers and Wheelchairs: Wild Waves Theme Park does not have strollers or wheelchairs available to rent.

Season Pass

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  • Lost, stolen, or misplaced season passes may be replaced for a fee of $15.00 at the Will Call booth and then proceed to the Season Pass Processing Building to obtain a reprint.
  • Your Season Pass cannot be used by any other individual.
  • Season Passes are valid for the season printed on the card.
  • Prices, dates, hours, and attraction availability are subject to change without notice. We reserve the right to be closed to the public and season pass holders for private events.
  • Season Passes do not include extra charge attractions at the park.
  • Season Passes are non-refundable. No rain checks or refunds, valid for the season purchased only.

Customer Service:

For assistance with an online order please visit our Online Support Page.

If you need further assistance, please call the Technical Support Line, available 24 hours a day, 7 days a week: (407) 261-4284.

Terms of Use/Refund Policy: Valid only on specified regular operating days during the season printed on the card. One ticket, voucher, or Season Pass per person. No cancellations, refunds, rain checks or exchanges; will not be replaced if lost, stolen or unused. May not be copied or resold and may be used only once. Duplication will result in revocation without refund and ejection. To request a name change, purchaser must accompany the new Guest, present photo ID and ticket voucher at the Season Pass Processing Building. Ticket or season pass voucher not valid at other parks or during private parties/blackout dates. Operating dates, hours, prices and policies subject to change without notice. May not be combined with any other offers or discounts.

Disclaimer: Some special events may require an additional charge. Availability of rides, shows and attractions are subject to change without notice. A ticket or pass is a revocable license and may be confiscated with no refund of purchase price. Violation of park rules will result in expulsion. A copy of park rules is available upon request. Conduct that is disorderly, disruptive or in poor taste is prohibited. Clothing with inappropriate/offensive words, phrases or graphics are prohibited. While in the theme park (if applicable), shirts, and footwear with soles must be worn at all times. Only tickets/season pass vouchers obtained from Wild Waves Theme Park or offices authorized by Wild Waves Theme Park to sell/distribute will be honored. Not valid if reproduced in any manner. Resale of tickets/passes is strictly prohibited. Due to maintenance and other circumstances, certain rides and attractions (including new rides) may not be open to the public. Admission to certain rides, shows, attractions, special events and concerts may require an additional charge or be subject to pre-sold admission. Tube and other rentals, merchandise, food, games and arcades require additional fees. The bearer of the ticket or season pass voucher grants Wild Waves Theme Park the right to film/video/photograph the bearer on park property for any purpose without payment or consideration thereof. Wild Waves Theme Park assumes no responsibility for accident or loss to any person in connection with the condition or use of the park, rides and amusements or their entrance into or departure from the park.

Tickets

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Tickets are valid only on date(s) indicated. One ticket or Season Pass per person. Wild Waves Theme Park reserves the right to change operating days and hours without notice. Please visit www.wildwaves.com to verify operating dates and hours.

Tickets are a revocable license and may be confiscated without refund of purchase price. Conduct that is disorderly, disruptive or in poor taste is prohibited. Clothing with inappropriate/offensive words, phrases or graphics are prohibited. While in the theme park (if applicable), shirts and footwear with soles must be worn at all times. Violation of Park rules may result in expulsion without refund. A copy of Park rules is available upon request.

Only tickets obtained from Wild Waves Theme Park or offices authorized by Wild Waves Theme Park to sell/distribute tickets will be honored. Tickets that are distributed/resold without Wild Waves Theme park authorization may be confiscated without refund or exchange. Tickets are not valid if reproduced in any manner. Resale of ticket is strictly prohibited; violations of State and local laws may be punishable by fine and/or imprisonment.

Admission to certain rides, shows, attractions, special events and concerts in the Park may require an additional charge or be subject to pre-sold admission. Due to maintenance or other unforeseen conditions, some rides/attractions may not be open to the public. Tube and other rentals, merchandise, food, games and arcades require additional fees.

The bearer of each ticket grants Wild Waves Theme Park the right to film/videotape/photograph bearer on Park property for any purpose, without payment or consideration therefore.

Tickets will not be replaced, nor will the purchase price be refunded, if ticket is lost, stolen or unused. Tickets may not be copied or resold, and may be used only once. Duplication will result in revocation without refund and ejection. Ticket or Season Pass voucher not valid at other parks or during private parties. May not be combined with any other offers or discounts.

Wild Waves Theme Park assumes no responsibility for accident or loss to any person in connection with the condition or use of the Park, rides and amusements or their entrance into or departure from the Park.

PURCHASE OF A TICKET DEMONSTRATES BEARER’S ASSENT AND AGREEMENT TO RELEASE AND HOLD HARMLESS THE COMPANY FROM ANY AND ALL CLAIMS, CAUSES OF ACTION, DEMANDS, AND LIABILITIES FOR PERSONAL INJURY, PROPERTY DAMAGE, OR WRONGFUL DEATH, THAT MAY ARISE OUT OF OR IN CONNECTION WITH BEARER’S USE OF THE PARK FACILITIES OR ANY ACTION OCCURRING ON PARK PREMISES, INCLUDING THOSE ARISING OUT OF THE COMPANIES’ OR ANOTHER’S NEGLIGENCE. BEARER ACCEPTS RESPONSIBILITY AND ASSUMES ALL RISKS INHERENT IN THE USE OF THE FACILITIES AND AMENITIES AVAILABLE ON THESE PREMISES.

NO refunds. NO rain checks NO exchanges.

Payment Plan

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Payment Plan Terms and Conditions: Use the Payment Play Program and we’ll charge your credit card with one (1) initial registration fee and three (3) monthly payments - with no interest fees. Purchaser must agree to Terms and Conditions of the Payment Plan. Purchase is non-refundable and non-transferable. Failure to complete the payments as indicated upon purchase will result in the suspension of the item or package and the purchaser will not receive the item or package until such time when payment is made in full. All Payments must be received prior to park opening date. If payments are not received for any reason, the season pass is not valid and no refunds will be issued. Passes are only valid for 2014 Operating Season.

Your Season Pass purchase will be paid in four (4) equal payments. One fourth of the Season Pass price will be charged today, along with all of the taxes and online processing fee per item. Every 30 days, your credit card will be charged an additional one fourth of the total purchase price ($15.00 per pass, per month). The Payment Plan can only be used for Season Pass purchases. If you choose to add other items to the order, those products will be charged to your credit card in full today.

If payment is not received for any reason, the Season Pass transaction will be cancelled and no refund will be issued. All the payments will be billed to the initial credit card (or approved payment method) on a recurring 30-days basis until payment is made in full in 90 days. Payments declined for processing for any reason will be retried once after a 3-day waiting period. If Wild Waves Theme Park is unable to confirm payment method, the transaction will be cancelled. A suspended status notice will be sent to the purchaser with instructions on how to reinstate the transaction. To revive the account, the purchaser will be required to make payment by logging into the payment portal above.