Join us on December 1st for Opening Night of Holiday with Lights!

Park Policies

ATTRACTIONS:

Please note that all Park attractions are subject to availability. Attractions may be closed, or close temporarily, for electrical storms, heavy rain, high wind, staffing, maintenance, or otherwise stated. Attractions will re-open as soon as safe operations can be assured. Refunds, return tickets, ticket exchanges, and/or compensation for closed attractions will NOT be offered.

 

TICKETS:

ALL guests age 4 and older require an admission ticket for entrance to the park.

No Refunds. No Rain Checks. No Exchanges. Tickets, if lost or stolen, will not be replaced, nor will the purchase price be refunded. Admission to certain rides, shows, attractions, special events, and/or concerts inside the Park may require an additional charge, or be subject to pre-sold admission. Violation of Park rules or applicable local, state, or federal law will result in expulsion without refund.

 

PHOTOGRAPHY DISCLAIMER:

By purchasing a ticket and entering Wild Waves Theme & Water Park, all patrons grant Wild Waves Theme & Water Park the right to film, video, and/or photograph the ticket/Season Pass bearer on Park property, for any purpose, without payment or consideration thereof.

 

All In-Park Purchases: Please be prepared to show valid photo identification on all Credit/Debit purchases (tickets, food, retail, etc.). 

 

Announcements & Messages: Personal paging of any kind is not available. If you become separated from your group, you may leave a message for them at Guest Relations. We also recommend locating our nearest security member for assistance.

Attire: Guests must dress appropriately for a family environment. Any clothing that can be considered vulgar, offensive, or gang related will not be allowed. Park admission may be denied if clothing is deemed to be inappropriate by management.

 

For the health and safety of our guests: shirts and pants/shorts are REQUIRED on ALL Theme Park attractions (amusement rides). Please note that while shoes are not allowed in pools, or on water slides, shoes are required to be worn on all attractions beyond the water park. All guests will be asked to retrieve shoes that have been left in a locker or vehicle in order to ride.

Proper swimwear is required on ALL water attractions. No thong or G-String type swimwear is allowed. T-shirts or Swim Cover-ups cannot be worn in the Activity Pool. Please note that denim, or swimwear with buckles, rivets or zippers are not permitted. Snorkel masks and swim fins are not allowed on any attraction.

The only floatation devices allowed inside the Park are U.S. Coast Guard approved life jackets. Life jackets are not allowed to be worn in the Activity Pool, and cannot be worn past the 4-foot line in the Wave Pool. Life jackets are available for FREE on a first-come, first-serve basis at the Rentals Office (located to the left of the First Aid office in the Water Park). Pool toys and other inflatable objects are not allowed on any water attraction. Please visit Guest Relations with any questions.

 

Conduct: All guests are expected to behave in a family-friendly manner. Unruly, disruptive, and offensive behavior will not be tolerated. Line-jumping or place holding is prohibited. Fighting, use of force, and physical or verbal threats toward guests or team members will not be allowed. Violations will result in ejection from the park without refund.

 

Customer Service: For assistance, reach out to us via email at info@wildwaves.com. All emails will be responded to within 48 hours. For immediate assistance, please call the Park at (253) 661-8000 to speak with one of our Team members. In the offseason, the office operates Monday-Friday from 9:30am to 4:30pm. For help with an online order, please visit call the Technical Support Line, available 24 hours a day, 7 days a week at (407) 261-4284.

Food Policy: Outside food and beverages are not allowed inside the Park, with the exception of bottled water. Hard-sided coolers and glass containers are not allowed. Small, collapsible, soft-sided coolers may be brought in for use with plastic bottled water.

If you or a member of your group has a MEDICAL dietary restriction or need, please contact the park at least 24 hours in advance of your visit by calling (253) 661-8000, or email us at info@wildwaves.com so that we can assist you. Day-of requests will NOT be accommodated.

 

Guests with Disabilities: Our goal is to accommodate the needs of each of our guests to the best of our abilities. Our procedures have been developed for guest safety and comfort as we provide an entertaining experience with fair and equal treatment for each and every person who enters through our gates. For assistance with your visit, be sure to obtain a Guest Assistance Card at the Guest Relations Office. Be sure to download a copy of our ADA guide or simply view it online. 

 

Parent/Rider Swap: The Parent/Rider Swap program is designed to accommodate groups with young children who may not be tall enough to ride some of the Park attractions. To participate, the entire party should enter the ride queue; when preparing to board, tell the ride operator you are using the Parent/Rider Swap program. Children who are not tall enough to ride may wait at the exit with an adult from the party. After the first ride is completed, the adult who waited with the child will then be allowed to ride.

 

Parking: Wild Waves Theme & Water Park has one main parking lot for daily use ONLY. Guests are more than welcome to leave and re-enter the parking lot during their visit as long as the parking receipt is displayed on the dashboard. Vehicles without a visible parking receipt are subject to being towed at the owner’s expense.

 

Barbecuing and/or grilling is NOT allowed on Park property. The consumption of alcoholic beverages is NOT allowed in the parking lot, and is restricted inside the park to the confinements of Sharkey’s Bar (located in the Water Park). Guests caught violating these rules will be ejected from Park property with no refund.

 

Wild Waves Theme & Water Park is NOT liable for any lost or stolen property. Do not leave valuables unattended in your vehicles.

Pet Policy/Service Animals: Service Animals must remain on a leash, or in a harness, at all times. Due to the potential hazard to other Guests, Service Animals can NOT be accommodated on any ride or attraction. Service Animals are not permitted in any fountains, ponds, and/or pools. Service Animals are the responsibility of the owner and cannot be left unattended. Guests are responsible for cleaning up Service Animal waste and for controlling the Service Animal’s behavior. Team Members are not permitted to care for Service Animals.

Re-Entry: If you wish to leave the Park and plan to return the same day, you must get your hand stamped at the exit/re-entry gate upon leaving. When you return to the Park, you must show a proper hand stamp to the security officer, and have your ticket stub available upon request, or re-entry will not be allowed.

Season Passes are valid for one entry each day. If you are a Season Pass member and wish to leave and re-enter the park, you must follow the standard hand stamp procedure of other park goers.

Restricted Areas: Guests are not permitted to enter any restricted areas. Restricted areas are marked by a sign which state “Authorized Personnel ONLY.” Personal items lost in ride areas must be reported to the ride operator and/or the Lost & Found (located inside Guest Relations and/or the Will Call office). Wild Waves Theme & Water Park will make every effort to retrieve lost articles after normal operating hours. Entering a restricted area will result in ejection from the park with no refund.

 

Ride Access Information: All riders must be in good health. We recommend that Guests who are pregnant, have high blood pressure, heart conditions, neck or back problems, have had recent surgery, are prone to motion sickness, or those with any medical condition that may be affected by the elements of the ride, refrain from riding.

 

Guests must be able to maintain the proper riding position throughout the ride and brace themselves upright in their seat keeping their head erect and their back against the seatback. Guests must generally be able to use the restraint device properly, remain seated upright at all times and hold on tight. Guests must keep their head against the headrest and hands, arms, legs and feet down and inside ride vehicle.

 

Children must be supervised at all times. Guests must also be able to demonstrate a willingness and ability to comply with verbal and written ride requirements. Please review the specific ride requirements and health restrictions listed at the entrance to each ride and/or attraction. Guests unable to properly use seating and/or safety restraints or understand and follow verbal and/or written safety procedures must not ride.

 

Casts: Guests with casts or braces will be restricted from riding certain rides where the cast or brace may present a hazard to the Guest or others. If a cast is permitted on a ride, the cast must fit comfortably within the ride vehicle, and not interfere with the required riding position or function of the restraint, if applicable. Please view our ADA Guide, or speak with a team member at Guest Relations for more information or if you are in doubt about your ability to safely experience a ride.

 

Ride Evacuations: Ride evacuations may be required due to technical difficulties, weather conditions, or power interruption. If a ride evacuation is required, Guests may need to negotiate stairs from the highest point of the ride and down steeply inclined catwalks or steps. Guests requiring assistance during the ride evacuation may be escorted last in order to expedite the evacuation process.

 

Larger-Framed Guests: All passenger restraint systems, including lap bars, shoulder harnesses and seatbelts, must be positioned and fastened properly in order to ride. Due to restraint system requirements, Guests of exceptional body proportions may not be accommodated on some of our rides. Guests may go up the exit, and speak with a team member first, to ensure the restraints function properly prior to waiting in line.

 

Height Requirements: Height requirements are posted at each ride. All Guests, including those using wheelchairs, must meet the height requirement in order to ride.

 

Loose Articles: When visiting the Park, we recommend only carrying items that can be safely secured in pockets or a waist pack. Most rides cannot accommodate loose articles such as cell phones, pagers, cameras, stuffed animals, purses, backpacks, balls, umbrellas, beverage containers, personal entertainment devices, hats, etc. Items must be safely secured in cargo pockets (fastened with Velcro, a button or zipper), a waist pack, left in a locker, or left with a non-rider. Team Members cannot be responsible for these items. Wild Waves Theme & Water Park is not responsible for any lost, stolen, or damaged items.

 

Camera Policy: For safety reasons, picture taking is not permitted on most rides. Because of the nature or dynamics of most attractions and the potential for injury, unsecured cameras, video cameras, or cameras with large lenses are not permitted on any ride or attraction. To store such equipment, either return them to your vehicle or use the lockers that are available for a nominal fee. Team Members cannot hold cameras for Guests. For information regarding the use of harnessed cameras, please contact Guest Relations.

 

Security Checkpoint: Your safety is our priority at Wild Waves Theme & Water Park. Along with our security team, the Federal Way Police Department is onsite during all operating hours. In order to ensure all guests have a safe and memorable day, guests are required to pass through metal detectors, and all bags must be inspected, prior to entering the Park. Inappropriate items should be left at home, or secured in vehicles. Inappropriate items include, but are not limited to, food, beverages (with the exception of plastic bottled water), alcohol, cigarettes and/or vape pens, marijuana, glass containers, firearms, or other items that could be considered weapons.

Smoking Policy: For the health and safety of all guests, Wild Waves Theme & Water Park has a NO SMOKING policy.

 

Cigarettes and/or vape pens may be used in the parking lot. Marijuana is not allowed on Park property.

 

Water Park Tubes: Wild Waves Theme & Water Park has complimentary tubes available for guests to use at each water attraction.  Additionally, the Park offers tube rentals for guests who wish to save time in line. Rental tubes can be used on the Konga Slides, Konga Lazy River, and Raging River Ride only. There is a weight limit for ALL tubes – 300 lbs. for a single and 400 lbs. combined for a double tube. Please Note that Rental tubes cannot be used on Riptide or Zooma Falls, as these attractions require special tubes.

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Season Pass

 

Customer Service: For assistance with online purchases please call the Technical Support Line, available 24 hours a day, 7 days a week: (407) 261-4284.

Terms of Use/Refund Policy: Valid only on specified regular operating days during the season printed on the card. One ticket, voucher, or Season Pass per person. No cancellations, refunds, rain checks or exchanges; will not be replaced if lost, stolen or unused. May not be copied or resold, and may be used only once. Duplication will result in revocation without refund and ejection. To request a name change, purchaser must accompany the new Guest, present photo ID and ticket voucher at the Season Pass Processing Building. Ticket or season pass voucher not valid at other parks or during private parties/blackout dates. Operating dates, hours, prices and policies subject to change without notice. May not be combined with any other offers or discounts.

Disclaimer: Some special events may require an additional charge. Availability of rides, shows and attractions are subject to change without notice. A ticket or pass is a revocable license and may be confiscated with no refund of purchase price. Violation of park rules will result in expulsion. A copy of park rules is available upon request. Conduct that is disorderly, disruptive or in poor taste is prohibited. Clothing with inappropriate/offensive words, phrases or graphics are prohibited. While in the theme park (if applicable), shirts, and footwear with soles must be worn at all times. Only tickets/season pass vouchers obtained from Wild Waves Theme & Water Park or offices authorized by Wild Waves Theme & Water Park to sell/distribute will be honored. Not valid if reproduced in any manner. Resale of tickets/passes is strictly prohibited. Due to maintenance and other circumstances, certain rides and attractions (including new rides) may not be open to the public. Admission to certain rides, shows, attractions, special events and concerts may require an additional charge or be subject to pre-sold admission. Tube and other rentals, merchandise, food, games and arcades require additional fees. The bearer of the ticket or season pass voucher grants Wild Waves Theme & Water Park the right to film/video/photograph the bearer on park property for any purpose without payment or consideration thereof. Wild Waves Theme & Water Park assumes no responsibility for accident or loss to any person in connection with the condition or use of the park, rides and amusements or their entrance into or departure from the park.

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Tickets

Tickets are valid only on date(s) indicated. One ticket or Season Pass per person. Wild Waves Theme & Water Park reserves the right to change operating days and hours without notice. Please visit http://www.wildwaves.com/ to verify operating dates and hours.

Tickets are a revocable license and may be confiscated without refund of purchase price. Conduct that is disorderly, disruptive or in poor taste is prohibited. Clothing with inappropriate/offensive words, phrases or graphics are prohibited. While in the theme park (if applicable), shirts and footwear with soles must be worn at all times. Violation of Park rules may result in expulsion without refund. A copy of Park rules is available upon request.

Only tickets obtained from Wild Waves Theme & Water Park or offices authorized by Wild Waves Theme & Water Park to sell/distribute tickets will be honored. Tickets that are distributed/resold without Wild Waves Theme & Water Park authorization may be confiscated without refund or exchange. Tickets are not valid if reproduced in any manner. Resale of ticket is strictly prohibited; violations of State and local laws may be punishable by fine and/or imprisonment.

Admission to certain rides, shows, attractions, special events and concerts in the Park may require an additional charge or be subject to pre-sold admission. Due to maintenance or other unforeseen conditions, some rides/attractions may not be open to the public. Tube and other rentals, merchandise, food, games and arcades require additional fees.

The bearer of each ticket grants Wild Waves Theme & Water Park the right to film/videotape/photograph bearer on Park property for any purpose, without payment or consideration therefore.

Tickets will not be replaced, nor will the purchase price be refunded, if ticket is lost, stolen or unused. Tickets may not be copied or resold, and may be used only once. Duplication will result in revocation without refund and ejection. Ticket or Season Pass voucher not valid at other parks or during private parties. May not be combined with any other offers or discounts.

Wild Waves Theme & Water Park assumes no responsibility for accident or loss to any person in connection with the condition or use of the Park, rides and amusements or their entrance into or departure from the Park.

PURCHASE OF A TICKET DEMONSTRATES BEARER’S ASSENT AND AGREEMENT TO RELEASE AND HOLD HARMLESS THE COMPANY FROM ANY AND ALL CLAIMS, CAUSES OF ACTION, DEMANDS, AND LIABILITIES FOR PERSONAL INJURY, PROPERTY DAMAGE, OR WRONGFUL DEATH, THAT MAY ARISE OUT OF OR IN CONNECTION WITH BEARER’S USE OF THE PARK FACILITIES OR ANY ACTION OCCURRING ON PARK PREMISES, INCLUDING THOSE ARISING OUT OF THE COMPANIES’ OR ANOTHER’S NEGLIGENCE. BEARER ACCEPTS RESPONSIBILITY AND ASSUMES ALL RISKS INHERENT IN THE USE OF THE FACILITIES AND AMENITIES AVAILABLE ON THESE PREMISES.

NO refunds. NO rain checks NO exchanges.

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Payment Plan

Payment Plan Terms and Conditions: Use the Payment Play Program and we’ll charge your credit card with one (1) initial registration fee and then monthly payments – with no interest fees. Purchaser must agree to Terms and Conditions of the Payment Plan. Purchase is non-refundable and non-transferable. Failure to complete the payments as indicated upon purchase will result in the suspension of the item or package and the purchaser will not receive the item or package until such time when payment is made in full. All Payments must be received prior to park opening date. If payments are not received for any reason, the season pass is not valid and no refunds will be issued. Passes are only valid for the 2017 Operating Season.

Your Season Pass purchase will be paid in equal payments. Season Pass price will be charged today, along with all of the taxes and online processing fee per item. Every 30 days, your credit card will be charged an additional one fourth of the total purchase price ($15.00 per pass, per month). The Payment Plan can only be used for Season Pass purchases. If you choose to add other items to the order, those products will be charged to your credit card in full today.

If payment is not received for any reason, the Season Pass transaction will be cancelled and no refund will be issued. All the payments will be billed to the initial credit card (or approved payment method) on a recurring 30-days basis until payment is made in full in 90 days. Payments declined for processing for any reason will be retried once after a 3-day waiting period. If Wild Waves Theme & Water Park is unable to confirm payment method, the transaction will be cancelled. A suspended status notice will be sent to the purchaser with instructions on how to reinstate the transaction. To revive the account, the purchaser will be required to make payment by logging into the payment portal above.

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